Aadil Ebrahim

Well-accomplished and passionate Application Support manager with over 12 years of experience. Highly experienced in project and support management coordinating from end-to-end as well as leading the network and Infrastructure teams. Strong hands on technical knowledge on Web applications,.NET applications,  Database administration, ERP Systems, CRM, etc.

• Oversee Project delivery and work with various teams to ensure business requests are delivered within expected deadlines with minimal impact.
• Manage service restoration, incident resolution and root cause analysis
• Setup alerts and proactive monitoring of all systems 
• Impressive ability to trace, identify problems and offer preventative cost effective solutions
• Manage effective working relationships with third party vendors and consultants.
• Ability to troubleshoot on systems on regular basis on all technical and operational areas.
• Adept in DevOPS and release management (Implementing CI/CD)
• Preparing and maintaining documentation for all processes, SOPs and full coordination for auditing processes.
• Develops and distributes performance metrics for services and reporting for the unit.
• Expert in Infrastructure and network management (Cloud and On-premise)
• Ability to work flexible hours
• Strong programming background with expertise in Windows and Web technologies
• Expert in all Database administration activities and performance tuning
• Vast Experience in Agile methodology with Test driven development
• Excellent communication and team building skills.

Bachelor of Engineering in Computer Science with 82%, 2010

Anna university , Chennai, India