Abdulftah Rizq

Floward logo  FlowardFloward  Full-time · 2 yrs 2 mosFull-time · 2 yrs 2 mosJeddah, Makkah, Saudi ArabiaJeddah, Makkah, Saudi Arabia    Voice Team LeadVoice Team Lead  Apr 2022 - Present · 1 yr 1 moApr 2022 - Present · 1 yr 1 mo  – Forming, controlling and overseeing the calls daily operations that involves inbound, outbound, surveys, "logistics merger" with the Floward's departments all over Logistical coverage in 35 cites. – Starting and forming the survey team to identify and pinpoint the customers retention rate. – Assessing service statistics and preparing detailed reports based on the survey sheets.– Forming, controlling and overseeing the calls daily operations that involves inbound, outbound, surveys, "logistics merger" with the Floward's departments all over Logistical coverage in 35 cites. – Starting and forming the survey team to identify and pinpoint the customers retention rate. – Assessing service statistics and preparing detailed reports based on the survey sheets.  Skills: Communication · Training Programs · Quality Management · Logistics Management · People Management · Engineering · Training · Leadership · Interpersonal Skills · Coaching · Analytical Skills · Problem Solving · Team Leadership · People Development · Forecasting · Teamwork · EnglishSkills: Communication · Training Programs · Quality Management · Logistics Management · People Management · Engineering · Training · Leadership · Interpersonal Skills · Coaching · Analytical Skills · Problem Solving · Team Leadership · People Development · Forecasting · Teamwork · English    Chat Team LeadChat Team Lead  Jun 2021 - Apr 2022 · 11 mosJun 2021 - Apr 2022 · 11 mos  – Maintaining accurate records and documentation to all 150 agents, that includes initiation of activities and biweekly meetings. – Helping in the creating of an effective customer service procedures, policies, and standards of work. – Supervising day-to-day operations in the customer service department with a foucs towards WhatsApp agents.– Maintaining accurate records and documentation to all 150 agents, that includes initiation of activities and biweekly meetings. – Helping in the creating of an effective customer service procedures, policies, and standards of work. – Supervising day-to-day operations in the customer service department with a foucs towards WhatsApp agents.  Skills: Communication · Training Programs · Quality Management · People Management · Engineering · Training · Leadership · Interpersonal Skills · Coaching · Analytical Skills · Problem Solving · Team Leadership · People Development · Forecasting · Teamwork · EnglishSkills: Communication · Training Programs · Quality Management · People Management · Engineering · Training · Leadership · Interpersonal Skills · Coaching · Analytical Skills · Problem Solving · Team Leadership · People Development · Forecasting · Teamwork · English    Payment OfficerPayment Officer  Jun 2021 - Apr 2022 · 11 mosJun 2021 - Apr 2022 · 11 mos  – Prioritize, investigate and resolve payments issues and agents' financial tickets that involves refunds and cash backs. – Daily monitoring of transaction statuses and performance to identify potential technical issues with payments processing, checkout errors, system errors. – Report on suspicious activity and possible fraud transactions.– Prioritize, investigate and resolve payments issues and agents' financial tickets that involves refunds and cash backs. – Daily monitoring of transaction statuses and performance to identify potential technical issues with payments processing, checkout errors, system errors. – Report on suspicious activity and possible fraud transactions.  Skills: Communication · Interpersonal Skills · Problem Solving · Forecasting · English

فترتي الحاليه قايد فريق قسم العمليات وخدمه العملاء ل مدينة المملكة المتحده 

بكلاوريس في الهندسه الصناعية و قائد فريق في شركه فلاورد ما يقارب سنيتين