Ahmed Abd El-Elah

Adept at analyzing and resolving booking discrepancies, optimizing supply chain processes, and ensuring compliance with international trade regulations. Proven leadership skills in team management, dispute resolution, and operational efficiency. Fluent in English & Arabic.

Customs Specialist | Global Sail Logistics (2025–Present, Saudi Arabia): Manage customs clearance, documentation, and regulatory compliance; coordinate import/export operations; advise clients on tariffs/duties; resolve disputes and optimize supply chain efficiency.

Supervisor | Teleperformance Egypt (2024–2025): Led and trained travel agents; improved GDS auditing accuracy; reduced Airline Debit Memo (ADM) losses; enhanced resolution times, service quality, and team productivity.

Ticketing Specialist | Dynnino (2023–2024): Handled domestic/international bookings, fare calculations, cancellations, refunds, and exchanges; ensured compliance with travel regulations and improved booking efficiency.

Travel Agent / Integrity Officer | Teleperformance Egypt (2021–2023): Audited GDS bookings in Sabre & Amadeus; resolved discrepancies in 5,000+ bookings; disputed ADMs to reduce losses; managed agent payroll; achieved 95% customer satisfaction.

English Instructor | Loogle Educational Center (2020–2021): Taught ESL to diverse learners; created tailored lesson plans; assessed progress and provided feedback.

Bachelor’s in Languages & Translation (English) Faculty of Al Alsun | Kafr Al Sheikh, Egypt | Sep 2017 – Jun 2021