Ahmed Mostafa

Executive Housekeeper

-From August2018 till Now Director of Housekeeping Royal Tulip Sharma Resort, Tabuk, KSA with capacity 95 Room, Villa, Chalet Plus Managing the Housekeeping Department in our Branch at RCU (Royal Commission of Al Ula ) Hotel at Al Ula City ,60 Room. Responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience, evaluate guest satisfaction and set department targets and objectives. Specifically, responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operation 

-From March 2018 to July 2018 Executive Housekeeper Kempinski Hotel Soma bay –Hurghada 325 room include 30 Suite Responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience, evaluate guest satisfaction and set department targets and objectives. Specifically, responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations 

-From Oct .2014 to Feb.2018 Executive Housekeeper (Opening Team) Hilton Alexandria King’s Ranch 199 Room, Managed by Hilton International Co. One of Hotel Opening Team, Managing Housekeeping, Laundry, Recreation Departments. Responsible for overseeing all housekeeping/Laundry / Recreation operations to deliver an excellent Guest and Member experience, evaluate guest satisfaction and set department targets and objectives. Specifically, responsible for performing the following tasks to the highest standards: Oversee housekeeping operations Oversee Laundry Operations Oversee Recreation Operations

 -From March .2007 to Oct.2014 Assistant Executive Housekeeper Hilton Hurghada Long Beach Resort 912 room, managed by Hilton International Assist the Exec. Housekeeper in managing the operation of Housekeeping, Laundry, Recreation & Gardens Assisting in handling all the needed operations with 912 Guest rooms -

 From November 2005 To Feb. 2007 Housekeeping Assistant manager Hotel Sofitel Sharm El Sheikh 302 Room managed by Accor Egypt. - 

From June 2000 till Oct.2005 -House keeping supervisor Hotel Sofitel Sharm El Sheikh 302 Room managed by Accor Egypt. Work Related Skills: 1-Capable to manage and implement the policy and procedures For House keeping in order to maintain the high standard of guest satisfaction, also I keep an eye the departmental expenses in order to increase the profitability of the rooms, department, and the hotel. 2-Capable to improve the employee's performance through the training programs with maintaining the required performance.

 Training Courses:

 1-Graduated from Accor academy (AFPA) For Tourist & Hotels. 2-Program Progress Training. 3-Guest Contact Skills. 4-Communication Skills. 5-Assesment Skills. 6-Being Guest Training. 7-Guest Welcome Luxury System. 8-Guest Welcome State of Mind. 9-Sustainable Development. 10-Fire Fighting, Industrial Security Training. 11-Safety & Professional Health Training. 12-Time Management. 13- Complaint Handling. 14-OnQ Operating System. 15-Operational Finance Course. 16-License to Review Course. 17-From Welcome to Farwell Course. 18-Housekeeping Management Foundation Online Course. 19-Mastering the Art of Service. 20-IDI Training: Excellence of Service. Other Skills OnQ Operating System Fidelio System Versions (6.11) & (7.13) Opera Microsoft Word Microsoft Excel Outlook Language Skills: 1- Arabic (Mother Tongue) 2-English (Fluent Spoken, Written, Read) Education: -B.S.C from Faculty of Social Work 1996, Cairo University -Housekeeping Diploma from Accor Academy June 2000

Education: -B.S.C from Faculty of Social Work 1996, Cairo University 

-Housekeeping Diploma from Accor Academy June 2000