Asif Ali

A dedicated professional with experience as a Junior Data Analyst at PTCL with hands-on experience in KPI reporting, Customer Happiness Index (CHI) analysis, and network performance monitoring. Proficient in using Power BI, Excel, SQL and Python to develop dashboards and generate insights that support data-driven decisions and service enhancements

Junior Data Analyst                                                                                                      05/06/2023 – 27/02/2025

Pakistan Telecommunication Limited (PTCL), U-Tower, Islamabad, Pakistan 

• Developed and maintained KPI dashboards to monitor and compare performance metrics across regional technical teams, enabling data-driven decision-making. 
• Generated and analysed Customer Happiness Index (CHI) reports to track customer satisfaction trends and support service improvement initiatives. 
• Designed and implemented network availability reports using Power BI, providing real-time visibility into service uptime and reliability. 
• Conducted ad-hoc data analysis to identify and investigate causes of network performance degradation, ensuring timely resolution and improved service quality.

The Prime Ministers’ Ba-Ikhtiyar Naujawan Trainee                                            05/06/2023 – 27/02/2025

Pakistan Telecommunication Limited (PTCL), U-Tower, Islamabad, Pakistan 

•  Utilized Advanced Excel techniques for data manipulation, cleaning, and reporting large datasets. 
• Applied Structure Query Language (SQL) to query telecom databases, ensuring accurate data extraction and analysis.
• Assisted in developing Power BI dashboards to visualize KPI’s and enhance decision-making for internal teams.

Bachelor of Science in Computer Engineering                             03/09/2018 – 15/09/2022
COMSATS University Islamabad, Abbottabad Campus

Completed in September 2022, this program provided a strong foundation in data structures,  databases, and programming, equipping me with the technical and analytical skills essential for data and business analysis roles.