Danish Munir

Supply Chain - Fleet & Logistics Leader with demonstrated achievement within five years in a multi-site logistics environment. Established track record implementing large-scale change management logistics projects utilizing cross-functional teams, external consultants and vendor partners. Automating & Analytical leader with strong focus on improving employee.

Looking after live operations and end to end delivery of the daily orders from the time it’s initiated till it gets delivered to the customer.
Communicating all emergencies, delays due to weather, and carrier schedule changes to customers and supervisors.
Responsible to monitor the entire delivery cycle and to assist the riders in their complaints queries.
Understanding Riders, Drivers or Customers query and resolving in a postive and constructive manner will help to keep your customers and riders both. Responsible to recruit and train the executives and Supervisors of the team on SOPs, KPIs and to ensure 100% coverage on all the channels (Chat, Voice, Social Media)
Responsible to look after the daily operations of the shift and to resolve issues and queries related to the product, tech and operations to ensure that operations are running smoothly.
Responsible to create SOPs of the department related to rider operations and rider support by coordinating with other stakeholders and departments and to ensure implementation of the SOPs.
Responsible to audit and deep dive into data to create analysis related to contact reasons, performance trend, and business requirements for the improvement in SOPs, Quality and CSAT/RSAT.
Responsible to create and approve departmental schedule as per the capacity planning and to look after the workforce management.
Responsible to present the weekly departmental performance to the management related to KPIs, team’s performance along with the action plan to improve the performances.

Bachelors in Business Administration