doumbia karamoko

I’m interested in your VoIP Engineer role. Based on my experience as Voice-Engineer at Zain, I believe I could be a good fit.

Please let me know if you’d be open to a conversation to discuss this position. I’m happy to provide you with any additional information you might need, I look forward to hearing from you.

Best regards,

Doumbia Karamoko

1-Cisco Collaboration (Cisco Call Manager, Cisco Unity, Cisco Jabber, Cisco Telepresence, Expressway, Cisco Cloud WebEx, Cisco Meeting Server)

2- Cisco Call Center Express and Enterprise (Cisco UCCE/PCCE/CVP and UCCX ) 

3- Cisco ICM Developer (Implementing Business Rules, Advanced Scripting, and Routing, ICM Scripting  

     Variables, Expressions, Formulae, and Functions

4-Cisco CVP IVR Call flows developing (Creating Call Studio applications, Menus, collecting and confirming

    caller input, such as account numbers. Prompt callers with audio files, TTS text-to-speech, Say it Smart 

     audio, Variables – Session data, Element data, Call data, Local variables. Data from ICM. Back-end 

     system data retrieval).

EDUCATION:   

1-University degree at Science Faculty (Azhar University) Cairo - Egypt

2-Diploma degree in Electronic Instituted

IT CERTIFICATIONS:

1. Micro-soft SYSTEM ADMINISTRATOR

a-Microsoft Certification Professional (MCP)

b- Microsoft Certification System Administrator (MCSA)

c- Microsoft Office 365 Administrator 

2. Cisco NETWORK ADMINISTRATOR

a-Cisco Certification Network Associate (CCNA)

3. VOICE COMMUNICATION PROFESSIONAL

• Cisco Certified Voice Professional (CCVP)
• Cisco Voice Over IP
• Cisco IP Telephone Troubleshooting
• Cisco Gateway and Gatekeeper
• Cisco Voice Quality of Service