Hatem Sabry

As an ambitious professional with customer service proficiency and extensive Regional Service Manager experience, I was compelled to contact you with my interest as it would be a career highlight to be considered for an opportunity with your esteem company. I believe that my professional background and industrialist drive make me an ideal candidate to fill this position. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my Leadership and problem solving abilities. Further, I possess expertise in Team building and acumen for maximizing performance and inspiring colleagues. I am able to visualize success and identify unconventional yet highly effective strategies for achieving it.

Regional Service Manager MAZDA, JEDDAH, WESTERN REGION, SAUDI ARABIA • Oversees operation in all regions 5 locations to ensure the Management targets are met while daily operational KPIs are monitored • CSI : Achieve the Target of the FIRFT & Overall satisfaction in all locations as per NPS calculations • Profitability: Manages departmental expenses and ensures net profit as set are met , to Achieve the Region Target in Q3& Q4 since taking over • Training: Manages service personnel and develops technical skills • Holds regular meetings with service staff and group meetings for solving operational problems • Monitors product quality and forward technical/market product reports to quality assurance department • Recruit and select team members in line with organizational requirements specially in our B.shop, • Coordinates with parts department, sales department, sublet vendors and others to ensure effectiveness of Service process.

Bachelor of Mechanical Engineering: Automotive and Tractors Helwan University - Cairo Relevant Project: Design and Manufacturing of a series Hybrid Vehicle Project Grade: Excellent 

MBA: Management Specialization Heriot Watt University / Edinburgh Business School - Online currently enrolled for MBA at Edinburgh Business School