Kaleem Khan

• 16+ years of IT experience including analyzing and improving processes in order to help industrial companies to reduce time and costs, and also let final users save time and make their activities easier and better by using IT solutions.
• 10 Years of experience implementing Oracle ERP’s modules around Saudia Arabia and Bahrain and committed to ensure the correct application of all phases Finance (General Ledger, Payable, Receivables, Fixed Assets) and Supply Chain Modules. (Procurement Management, Sales Management, Warehouse Management System, Inventory Management, Work Order, Transportation Management).
• 6 lifecycles “Oracle Cloud” Implementations
• More than 12 Projects Participations
• Manage and lead all aspects of business analysis, workshops, BPM, fulfill business requirements, interfaces, custom applications or reports, master data, unit and integration testing, end user training, change management, go live, and go live support.
• Experienced in design enhancements, functional specifications, and QA testing.
• Communication:

Listen attentively in order to understand the main objective of the project or task to solve also write clearly and concisely 

• Conduct standard and process-based training. 
• Business Analysis and Business Process Re-engineering.
• Documentation AS per the Oracle Unified Methodology.
• Provide the Data Migration Template
• Provide data preparation support 
• Review and upload the data
• Setup Configuration for application area. 
• Develop specification for customization and new development. 
• Conduct CRP (Conference Room Pilot testing) Application testing.
• Functional testing, documentation and conduct end user testing for report development and customize application.
• Manage project team and maintain project schedule.
• Liaise with client and project team and maintain project timeline.
• Developed user training manuals and documents.
• Developed business procedure document.
• Meets with users to discuss requests for systems modifications or new programs. Performs system analysis and design functions to prepare specifications. 
• Prepares project estimates and status reports for proposed projects and provides training and technical support to users and peers. 
• Post Implementation Support and issue resolution.
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve functional issues
• Research questions using available information resources
• Advise user on appropriate action
• Log all help desk interactions
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions

BCOM and 3 Years advance computer diploma