Mohannad Kanana

Experienced Technical Project Manager/Governor with over 13 years of accomplished experience in the Telecom Industry. Adept in managing high-performing teams that sustain product vision, roadmap and business goals. Possesses exceptional technical expertise, leadership, and talent for driving stellar, on-target results.Proven success in enhancing department SLA/KPI by developing and implementing workflow processes coupled with automation and digitization using AI/ML.

Technical Project Manager–STC, CSO, Fixed Asset Technical Support 08/2014– Present • Manageandleadmultivendorfixedaccess NOCsupport teams for Tier 2, 3, HUAWEI, NOKIA, ADTRAN, ZHONEto ensure high-end technical support, service quality, and stability to STC Access Network. • Performweekly,monthly,quarterly, and yearly analysis and reporting for CSO. • Supportbusiness andhome units and provide support and guidance to ensure service stability and customer satisfaction. • Attendedexecutive level meetings with senior management, including the director and manager, and collaborated with executive while receiving directives for departmental tasks, ensuring completion is on time and within budget. • UtilizedadvancedPowerPoint skills to present progress updates and final deliverables to higher management, showcasing technical expertise and project management capabilities. • ProvidesupportforSTC provisioning and analysis tools and systems to integrate with access devices. • Collaboratewith other operational departments such as Core, Transmission, etc. • Followupwith vendor TAC for cases requiring them to open a ticket with region support or R&D for a solution or root cause report. • ConductAccessNetworkauditandanalysis to enhance service and provide the best customer experience. • Conductmonthlymeetingswith higher management to discuss achievements and future challenges. • Managedvariousprojects related to access network modernization and enhancement, including Copper Sunset, LMM, Zhone MALC Service Migration, CITC Resiliency Tasks, LACP Load Sharing Implementation, HUAWEI TSS to MSP Transition, and more. • Ledautomation and dashboard creation, NMS data discrepancy cleanup, IFS system implementation, disaster recovery drills simulation and evaluation, SYSLOG cable cut and anomaly detection, DLM Dynamic Line Management for Copper Network Profile management, and other projects. • Evaluatedand tested various solutions, such as WIFI marketing Solution, Voice services migration from NGN to AGCF/IMS, NIAMSecure Login service for all Access nodes (Copper/ Fiber), OneView For Access Services (Copper / Fiber), AR Augmented Reality glasses PoC test and validation, and VDSL Super Vectoring Trail. • Collaborated with the access design team for the new products and services to be tested and validated before delivery and installation on the live network. • Reviewedandvalidatednewoperational requests for network enhancements issued by network design and implementation. • Handlednewprojectsbefore they reached the operational stage for assurance and readiness. Tac Governor–STC,FixedAccess Network Operations, Fixed Access Technical Assistance 07/2014– 08/2019 • Managedmultipletechnologies/vendors for fixed access network operations and voice TAC support teams, including HUAWEI,NOKIA,ADTRAN,SIEMENS,ZHONE,andmore,coveringaccess (Copper, Fiber) and voice (NGN, IMS, AGCF). • Ensurednetworkstability and performance by reviewing network audits and approving the latest software updates/patches. • ImprovedtheworkflowbetweenNOCsbyestablishinginternal agreements (OLA/WLA) with other departments. • Establishedprocess and change management between TAC and network operation sections/divisions to ensure effective communication and collaboration. • Guidedthefront office team and facilitated knowledge transfer to enhance their skills and performance. Technical TeamLeader–Huawei,STC, VDSL2/FTTxManagedserviceProject 09/2011– 07/2014 • ManagedHuaweiVDSL2/FTTXMSprojectforSTCtoprovidetripleplayservices (Internet, IPTV, and VoIP) for the whole kingdom. • Ensurednetworkavailability and service quality 24/7 and monitored failures on sites, troubleshooting and escalating to the responsible department if necessary.

PreparedANOCprocedures and process for the team, monthly POD, KPI network availability report, and coordinated with other departments. • Contactedthe customer (STC) and provided necessary assistance from MS side, supported performance team in network performance analyzing. • ManagedandarrangedCRorMDTtoequipment,monthly,quarterly, andyearly PMRto the team, and team monthly schedule plan. • LedthePre-PAT process, including preparing sites configuration, performing final PAT process, and performing soft PAT and health check to ensure the site matched the customer requirements. • Coordinatedwithcore network team for issues related to their domain, communicated with NGN Soft Switch team for VoIP issues, followed up with mobile team for FTTM issues, and followed up with other departments for IPTV and VoIP and HSI service issues. • Checkedsite customers' profile configuration in case of customer complains that require ANOC assistance from customer care and assisted the Customer Care Team in high-levelissues troubleshooting for (FTTH,FTTM,VDSL). • Madedecisionsandtookactionfor issues that need to be raised, depending on their severity and managed team issues, raising them to higher management from STC or Huawei side. NOCEngineer–ZTE,Etihad Atheeb Telecom (Go), Network Operations 12/2009– 09/2011 • MonitoredandmanagedAtheebNetworkinfrastructure, including IP-MPLS, IMS, and WiMAX technologies. • Initiated fault reporting and escalated problems for resolution. • Identified event severity levels and detected alarms for dispatch to Regional Network Engineers. • Troubleshotaccruing issues and assisted L2 team in resolving them by accessing core network routers (ZTE, Juniper, Cisco) and WiMAX Base Station and Extreme switches. • Monitoredandtroubleshooted Core Network ZTEZXR10T1200RouterandZXR10T160GswitchforAtheebMPLS Network. • Investigated with the teamandotherdepartments to determine cause of issues and their solutions. • CheckedIGWlinksstatus and reported any unusual behaviors. • Inputtedalarmsintotrouble ticket system and monitored the entire ticket process, closing alarms within SLA. • Managedthecustomers'trouble ticket system and prepared the KPI Network Availability report.

Bachelor Degree in Computer Engineering–AmmanUniversity, Jordan