Mona Alkhammash

A high-achieving and energetic Management Information System graduate from King Abdulaziz University in Jeddah, Saudi Arabia. I'm passionate and keen in the following fields:

1. Data Analysis

2. User Experience and User Interface (UI/UX)

3. Front- End Development 

A persistent learner, I've recently completed my Nanodegree certification in "Programming for Data Science” from Udacity, and 
“Programming Essentials in Python" from Cisco.
I’m ready to utilize my technical and interpersonal skills and advance my aptitude in development, design, and management in a challenging environment. I strive for continuous progress in everything I do, both personally and professionally, and so I am keen to secure a role that allows me to enhance and develop my all-around skills and abilities.

Administrative Assistant 

Tasks:
- Prepare weekly and monthly ticketing system reports.
- Enroll students and faculties in Blackboard and resolve the related technical issues.
- Receive end-user issues (calls and emails) and respond, open tickets, resolve them remotely in case of excess workload, or assign them to technicians.
- Handle KSAU-HS email accounts issues.
- Backup systems' data (Paperless system, Ticketing System, and E-records system.)
- Perform routine administration tasks.

Besides day-to-day activities i.e. extra tasks:
- Test the ticketing system and report the system bugs.
- Design technology tips and announcements for end-users.
- Create video tutorials for end-users.
- Train other IT helpdesk newly hired to pass on knowledge.

King Abdulaziz University 

Management Information System