Muhamamd Majid Khan

Passion for operational excellence with more than 13 years’ extensive experience with management, and tactical business leadership

Offers expertise spanning business administration and change management, achieving optimal results with competent planning, organization, and solutions oriented approach while driving business growth, profitability, and strategic alliances

Seeking to dramatically improve KPIs for Alessa Maintenance and Operation Co. (AMOC).Used Lean & Kaizen study and integration to turn a business from cost center to profit center

• Process Improvement and Cost Reduction: Reduced documentation by 70% (i.e., document handling on the system), automated business processes to cut man-hours by 25% (i.e., import bulk data)
• TQM: Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives to ensure that the products and services are of the highest quality.
• ISO 9001: Implementation of quality management system to ensure business processes meet quality standards and customer requirements and satisfaction level improved by 2.5% year over year.
• Project Quality Management (PQM):  Control and manages the processes required to ensure that the project will satisfy the needs for which it was undertaken and reduced waste. 
• Lean Six-Sigma: Understanding customer needs and requirements to develop effective quality control processes with continues improvement towards more than 90% performance achievement.
• Auditing: Keep accurate documentation and perform statistical analysis to achieved organization objectives. 
• Productivity: Ensures increased revenues and higher productivity for the organization by 2% year over year. 
• Customer Satisfaction (NPS – Customer Gauge): Provide a competitive product or services to our customers to increased sales by 5%. 

Bachelor of Science: Industrial & Manufacturing Engineering with HONORS (Score - 82%)