Muhammad Amin

Working on NOKIA STC Managed Services project in Saudi Arabia

• Working with customers on daily basis to troubleshoot & resolve issues in a fast paced 24X7 environment.
• Ensured SLA's are achieved and client expectations are met (or exceeded)
• Strong team management and supervisory skills including scheduling, priority setting of tickets.
• Performed troubleshoot on system and resolved all issues in process.
• Coordinated with Transmission and GTAC and site contacts for resolving all technical issues.
• Troubleshooting and improve the Network performance KPIs.
• Nokia AIRSCALE 5G, 4G MRBTS and FSMF software commissioning through BTS site Manager.
• AIRSCALE and FSMF troubleshooting and Scf file up gradation of 4G and 5G.
• TDD and FDD technologies commissioning in AIRSCALE and FSMF.
• 2G and 3G commissioning in SRAN System Module with Extension Baseband unit. 
• ESMB and ESMC commissioning for 2G through 2G Flexi BTS Site Manager.
• FSMF Alarm configuration and verification.
• FPFH configuration as per plan. 
• AEQE,AZNA,AREA,FXEB,FRPA,FRGU,AHPMDA,ARGA,FXDA,FXDB and FXED RF Module Installation and troubleshooting.
• NOKIA TN ALU 9500 WEBEML software for LINK commissioning.
• NSN Flexi Packet HUB800 Link Commissioning. 
• E2E Media verification from site to BSC through Ping Tests.
• Providing Technical Support to teams on site
• Perform planned Preventative Maintenance
• Maintain cleanliness of all sites and report defects/problems.

BSc Telecommunication Engineering