نجيب بارويس

I have more than 5 years in IT Technical Support with overall 6 years' experience and a track record of successful IT Projects.

Where I was IT Officer at Al Mashreq Al Jadid Company for Operation & maintenance before that I was IT Officer and also IT Technical Support at Amirni Express Co.

Specialized and have great experience in IT management, Network, Voice systems, infrastructure and information systems plus skills to design, configure and manage IT infrastructure – servers, storage, network and Applications. 

Ideally, I have experience leading teams.

 Also, I have developed my communication skills from working directly with senior managers, which means I am well prepared to work on high-profile, cross-department projects. I have the experience to start contributing from day one and I am truly excited about the prospect of getting started.

: Experience

IT Technical Support Officer 

 at Al Mashreq Al Jadid Company for Operation & maintenance 

( Jeddah – KSA   ( from 29/1/2019  to  10/6/2023   

• Handling end users support tickets using ManageEngine Service Desk Plus platform
• Responsible for Window update and upgrade using WSUS and Kaspersky
• Creating, and cloning VMs and using VMware vCenter and vSphere Esxi
• Managing users and computer accounts using windows server Active Directory
• Managing shared folders users’ permissions for employees
• Creating and managing employees’ emails using Microsoft Exchange Server 2016 and preparing Outlook for end
• Configure Mailbox and maintain the issue related to Emails
• Configuring Cisco switches VLANs and ports to connect end point devices to the network
• Supporting VoIP and call center applications
• Preparing Cisco and GrandStream IP phones to end users and manage their extensions
• Managing Kaspersky Administrating Center Antivirus to protect employee devices
• Managing and updating the company's IT assets
• Creating VPN and Proxy users in Fortigate Firewall
• Configuring Firewall policies
• Troubleshooting connectivity issues using FortiAnalyzer

IT Technical Support

  at Amirni Express Co

( Jeddah – KSA   ( from 1/1/2018  to  20/1/2019

• Providing advanced support and troubleshoot to end users’ computers, network, applications, printers, emails, and telephony issues
• Preparing employees computers including installation of Windows, MS office, and the necessary applications, and covering any other employee’s IT requirements
• Managing the printer server and connect printers to the network for the HQ, branches, and more than 50 points of sale
• Responsible for Window update and upgrade using WSUS and Kaspersky
• Creating, and cloning VMs and using VMware vCenter and vSphere Esxi
• Managing users and computer accounts using windows server Active Directory
• Managing shared folders users’ permissions for employees
• Creating and managing employees’ emails using Microsoft Exchange Server 2016 and preparing Outlook for end users
• Configure Mailbox and maintain the issue related to Emails
• Configuring Cisco switches VLANs and ports to connect end point devices to the network
• Supporting VoIP and call center applications
• Preparing Cisco and GrandStream IP phones to end users and manage their extensions
• Managing Kaspersky Administrating Center Antivirus to protect employee devices
• Managing and updating the company's IT assets
• Creating VPN and Proxy users in Fortigate Firewall
• Configuring Firewall policies
• Troubleshooting connectivity issues using FortiAnalyzer

IT Assistant & Help Desk

  at Altometro Partners Resources Company

( Malaysia - Kuala lumpur   ( from 15/1/2017  to  31/12/2017

• Troubleshooting connectivity issues using FortiAnalyzer
• Configure Mailbox and maintain the issue related to Emails
• Managing and updating the company's IT assets

IT Help Desk

  at Altometro Partners Resources Company  

( Malaysia - Kuala lumpur   ( from  2/3/2014    to  1/12/2014

• Preparing employees computers including installation of Windows, MS office, and the necessary applications, and covering any other employee’s IT requirements

Technical skills: 

• Implementing and managing the domain environment using AD servers, group policy, and DNS. 
• Configuring Outlook user accounts for Exchange server and Troubleshooting user level problems 
• Managing Fileserver, creating and Mapping user directories accordingly 
• Kaspersky Antivirus Security Center Server 
• Monitoring the antivirus at server level and configuring antivirus clients at user stations 
• Creating and managing virtual machines and templates, worked with clones and snapshots of Virtual Machines 
• Maintaining, analyzing, diagnosing, and troubleshooting networks’ problems. 
• Networks routing, switching, security, and management. 
• Configuring, monitoring and Securing Cisco layer 2 and layer 3 network devices. 
• Implementing encrypted VPN connections 
• Installing & Configuring New hardware, Software, printers sharing cables & Wi-Fi Devices 
• Troubleshooting servers, user computers, & printers