Nouf Suliman

Investigated and resolved customer inquiries and complaints quickly.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• meet all customer call guidelines including service levels, handle time and productivity.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Built customer confidence by actively listening to concerns and giving resolutions.
• Answer e-mails into designated shared mailbox within 4 hours of receipt of mail and tasks associated processed in that time.
• Focus on providing exceptional customer service (0 customer complaints), gets job right first time and goes above and beyond (shares improvement ideas to supervisor, etc).
 

High School Diploma  

Some College (No Degree)

• Open Education Center Cairo University - Egypt - Cairo