Saud AlRammah

Holds two Bachelor's Degree 1st in Marketing 2nd in International Business, attend several IT and management courses. A leader and motivator with effective interpersonal skills, has facilitated management, process and technology innovations. A relationship builder, with particular strengths in creative problem solving and achieving results. All hopes that one day I'll be achieving what I deserve based on my believes thru my continues success and enjoyable career path with an outstanding public network growth.

1- Manager Ross Excellence March 2013 - Present family business real estate and catering

2- Snr. QA Officer Al-Elm Information Security Company August 2010 – March 2013 Saudi Arabia Today's one of Al-Elm successful ongoing achievements was developing and operating several services project of Saudi Gov. offices in addition of the consultation part, My main role is to manage and ensure all QA task within those projects as: - Over viewing department strategically function. - Reengineering department workflow and process linking with enhancement of other entities. - Over viewing, analyzing and reporting projects and contracts progress. - Managing development of ticketing system (Services – Service centers) - Managing development of project file archiving part. - Managing executive and board reports. - Over viewing relationship within projects contributors as PMs, Owner, supplier, departments and management. - Over viewing projects budget control and financial details. - Member of tender committee within Elm. - Member of budget committee within Elm. - Member of business development committee within Elm. - Managing ticketing and services request progress part and reports. - Branches progress reviews and follow up as AVG transaction and waiting + service time  - Satisfaction Surveys as ongoing and operated locations. (Goods & Services) - Managing department and members KPI's. - Creation and development of new standards. - Service, projects and contracts tracking and review from a quality point of view. - Auditing projects details as filling, archiving, contracts, progress, satisfaction … - Team member of creating projects standard item booklets - Developing department Policy and procedure In addition of HR related issues (interviewing more than 1,900 within Elm) or special assignments kingdom wide as an operation manager for several service centers. 

3- QA&CD Acting Manager Banque Saudi France August 2008 – August 2010 (2 years 1 month)Saudi Arabia - Ensure end-users, JV, vendors and clientele’s satisfaction on all SMD services - Budget review, estimation of the current year and preparation of next year as services with an amount more than SR 1 M - Maintain SMD organization and budget control with investigating of exceeded (investment in GE or staff) - Planning and coordinating bank wide with all parts for a saving plan ( 2009 ) - Work flow within SMD internally and externally with other entities including Joint Ventures (JVs) - Coordinating with Audit requirements, finding, recommendation and implementation with other dept.' under the services division. - Monitor SLA with vendors and prepare SLA with joint ventures (Safeco, Tadawul, etc.) - Site surveys Quality Assurance for BSF & JVs premises (PMD, Maintenance including IT support services, Janitorial, Tea/Coffee - SMD Policies & Procedures & policies update - SMD resources evaluation & staff job description - Training coordinator for the division and its departments. - Maintaining and acquiring quality certification - Analyzing and Measuring service quality - Reporting summary of implementing QA activities - Compliance with Audit findings - Incident management report. - Preparing standers and inspection for different departments based on BSF standers. - Presenting the Quality Assurance and Control in a special development group to enhancing reporting and work flow for each department to create a template and a fix stander form for it by using MS project. - Preparing and developing Premises department project's as New ATM's, Branch Renovation, Branch Relocation and new branches  by using MS project. 

4- Sr. Statistical Assist Aramco Services Company January 2007 – August 2008 (1 year 8 months)Dhahran - Screening and reviewing of all requests coming from contractor companies such as time sheets and shipments, (Drilling) materials,  - Checking and verifying all invoices from contractors to Saudi Aramco on drilling requests. - Receiving and placing orders for all materials, equipment and services to support the daily requirement of onshore and off shore Drilling and Workover rigs. - Process and follow up of drilling requests for transportation and delivery of materials to/from the rigs. - Daily gathering of rigs information with regard to time lost for rigs production and compiling this information and tallying it for reporting and contractors evaluation. - Managing, processing and following up on Aramco rental tools to comply with G-Schedule procedure. This assignment was for (1 month ) and was very challenging as I was dealing with emergencies for rigs shut-downs. - Processing and following up online drilling requests using ESV “Entry Service Verify”/ SAP system

5- Marketing and sales Manager DHAY Care Center April 2006 – January 2007 (10 months)Saudi Arabia - Reviewing all invoices of each day. - Preparing Financial report - Creating and updating reports using Excel & Word - Creating new marketing ideas - Developing new ideas - sale services - Tracking the movement of income ( cash and span ) - Preparing financial documents and other for the center and employees 

6- R & E Supervisor Schlumberger October 2005 – April 2006 (7 months)Saudi Arabia - Preparation of request for Radioactive material - Assists in closing of material order and service order file - Request report to follow up with different Gov. part's for order status and/or makes changes in required quantities or delivery dates. - Reviews and recommends payment of premiums for material, labor or transportation for expediting critical material. Saud Rammah Page 4 - Performs other duties as assigned by Department Manager

BA in Marketing form UCB in Bahrain 

BA in International Business King Abdulaziz University