Syed Akram Ullah

Professional IT Manager with 10 years of experience in managing the IT
infrastructure of the hospitality industry. Adept at assessing and implementing
optimal technologies for customer and end-user experience. Implement
cost-effective and well-designed solutions to ensure optimal system
performance. Enthusiastic to achieve 100% Goals.

April 2016 to Current
IT Manager
Holiday Inn Yanbu, Yanbu, Saudi Arabia
WORK HISTORY
Constantly achieving 100% goals. Planning and
making strategies to achieve Goals within the time
period, which are upgrading the EOL system, all
systems up-to-date with the latest security patches,
enabling high-end security features to protect the
network,100% antivirus protection, and 100%
compliance in CSA.
•
Achieving more than 85% of the guest satisfaction
for overall technology experience during their stay.
•
Oversee and lead the implementation of
Applications, software, hardware, LAN, WAN, and
Security to ensure that business requirements are
fulfilled and provide optimal solutions to
stakeholders.
•
Analyzing and making strategies to upgrade the
Infrastructure which are include but not limited to
Network devices, Servers, Digital Solutions, and
Applications.
•
Managing day-to-day operations of the
information technology department including
directing staff, supporting administrative
computing, network & system troubleshooting,
documenting, and training end users.
•
Providing efficient and effective support to the
end user to solve Application, HW, SW, and
Network issues.
•
Anticipating Guest needs, analyzing and
implementing new technology whenever needed
to enhance the guest experience, and taking
complaints.
Applying automotive solutions to patch systems
with the latest security patches and firmware.
•
Remediating the system vulnerabilities to reduce
the risk of malware attacks and exploitation by
attackers.
•
Defining Capex and Opex budget, controlling
expenses to Inline with the assigned budget.
•
Planning and testing disaster recovery of system
and network.
•
Creating and documenting (Policy, HW/SW
Inventory, and Infrastructure Reports).
•
Configuring policy, security settings, and access
permissions for groups of users or individual user
•
Configuring and maintaining all types of network
devices, Printers, and Systems.
•
Designing, configuring, and managing LAN and
WAN.
•
Troubleshooting network, Application servers, and
end-user issues.
•
Installing and maintaining windows server and
windows client.
•
Monitoring network and application servers to
ensure 24/7 availability to end users.
•
Applying security patches and firmware to the
systems.
•
Analyzing and evaluating for the upgrade of the
systems and network.
•
Creating and documenting (Policy, HW/SW
Inventory, and Infrastructure Reports).
•
• Applying OU and Domain level policy.
Installing Software on the Server and Client system
according to the company's requirements.
•
Performing normal and incremental backups of
Applications and Users.
•
Designing and developing business applications in
Microsoft Info Path and Access according to the
company's requirements.action to resolve the gues

Bachelor in Information Technology