tushar kaisar

I am a dedicated and experienced coffee professional with over 10 years in the café industry, including extensive experience with Starbucks as an Assistant Store Manager. I have a strong passion for creating exceptional customer experiences, leading teams, and maintaining high operational standards. My leadership style focuses on motivating and developing team members while ensuring consistent quality, cleanliness, and efficiency. I am now seeking a managerial or supervisory role in a reputable coffee brand where I can contribute my skills in customer service, operations, and team management to help drive success and customer satisfaction.

Work Experience

Assistant Store Manager
Alshaya Group – Starbucks, Riyadh, Saudi Arabia
2023 – 2024

Managed daily store operations, ensuring consistency and high-quality customer experience.

Identified coaching opportunities to improve team performance and service speed.

Provided solutions to operational challenges and maintained core standards.

Shift Supervisor
Alshaya Group – Starbucks
2017 – 2023

Supervised daily store functions, ensuring smooth operations and strong teamwork.

Coached team members on execution standards and customer service excellence.

Oversaw cash-handling procedures and maintained compliance with company policies.

Barista
Alshaya Group – Starbucks
2015 – 2017

Delivered high-quality beverages and ensured fast, friendly customer service.

Built strong relationships with customers and team members.

Supported daily store tasks and contributed to a positive team culture.

Education

Comilla Victoria College
2006 – 2008
Higher Secondary Certificate

Yousuf MT High School
2004 – 2006
Secondary School Certificate

Education Summary:
I completed my Secondary School education at Yousuf MT High School (2004–2006) and obtained my Higher Secondary Certificate from Comilla Victoria College (2006–2008). My academic background helped me build strong communication, teamwork, and organizational skills that support my professional success in coffee shop management and customer service.