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المحترفون
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Riyadh
Usman Khalil

Usman Khalil

IT Operation & Support Specialist

تكنولوجيا / إنترنت

Riyadh, منطقة الرياض‎

اجتماعي

الخدمات المقدمة

  • Results-driven Senior IT Support Engineer with over 16 years of experience in enhancing IT infrastructure, streamlining technical
    operations, and delivering world-class end-user support. Expert at resolving complex technical challenges to ensure optimal
    system performance and reliability. Serves as a trusted advisor to management and staff, translating complex technical concepts
    into actionable business solutions.
It operations
End-user support
Technical support
It support engineer
System performance
السعر التقريبي: ر.س 200 لكل ساعة

الخبرة

  • IT Operation & Support Specialist 
    NEOM (Jan/2025 – Aug/2025), Riyadh 
    - Investigated, troubleshot, and resolved daily issues related to workstations, peripherals, phones, mobile devices, operating
    systems, and applications. 
    - Supervised end-to-end IT support operations, ensuring timely resolution of user tickets and incidents while enhancing SLA
    adherence and service quality. 
    - Collaborated with hiring managers to order hardware and software for new employees and set up new workstations in
    timely manner. 
    - Maintained the integrity of the hardware asset in ServiceNow, ensuring all configuration items (CIs) were accurately tracked
    with relevant data. 
    - Executed successful Hyper-V installations, including network and storage configuration for virtualized workloads. 
    - Coordinated the strategic deployment and cross-site implementation of Microsoft Intune and AutoPilot, enabling
    streamlined, secure device provisioning and centralized endpoint management. 
    - Used PowerShell scripts to collect device hardware hashes and serial numbers, structuring the output into a multi-column
    CSV file for bulk device import into Microsoft Intune for Windows Autopilot enrollment. 
    - Assisted in the creation of basic Power BI dashboards and reports to visualize key IT operational data. 

التعليم

EDUCATION
✓ B.Sc. (Computer Science) University of Karachi ✓ Master of Computer Science, University of Karachi
 

المحترفون الذين يتنافسون مع Usman

محترفون من نفس قطاع تكنولوجيا / إنترنت مثل Usman Khalil

محترفون من قطاعات مختلفة بالقرب من Riyadh, منطقة الرياض‎

المستخدمون الآخرون الذين يطلق عليهم Usman