WALEED KHALED

Results-driven e-commerce manager with a proven track record of driving online sales growth and improving customer experience. Seeking a challenging position where I can apply my expertise in digital marketing, website optimization, and e-commerce strategies to maximize revenue and enhance brand visibility. Skilled in analyzing market trends, identifying opportunities, and implementing effective marketing campaigns to attract and retain customers. Committed to leveraging data-driven insights and utilizing emerging technologies to optimize online sales funnels and deliver exceptional user experiences. Seeking an opportunity to lead and collaborate with cross-functional teams in a dynamic e-commerce environment.

Section Manger, E-Commerce Department

CUTE Trading Co, Riyadh

Current Job

• Ensuring that all team members are familiar with the company’s policies, procedures, and goals
• Establishing schedules, assigning tasks to employees, and making sure that projects are completed on time
• Reviewing employee performance to ensure that standards are being met
• Training new employees in the company’s policies and procedures
• Managing budgets for projects or departments within an organization
• Coordinating with other departments to ensure that projects meet the company’s goals
• Overseeing the work of subordinate staff members to ensure that they are performing their duties effectively
• Handling complaints from clients or employees and resolving issues using conflict resolution techniques
• maintaining and updating the company's website to attract more customers
• conducting research on competitor's websites
• testing new changes to the platform to see how customers may respond
• developing digital marketing plans to generate income
• analyzing sales numbers to determine what products are selling and where the company could improve
• managing software developers, copywriters and graphic designers to develop a user-friendly virtual storefront
• developing promotions
• organizing promotional campaigns to ensure customers are aware of the sale

E-commerce Executive

IZAR Trading Co, Riyadh

2021 - 2022 

• Coach the team for service performance
• Coordinate order processing, delivery and returns of customer orders
• Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities
• Execute activities driven by data analytics
• Identify strategic business partnerships
• Implement customer retention and loyalty programs
• Implement e-commerce activities
• Implement new business collaboration initiatives
• Implement preventive and corrective measures of disaster recovery plan
• Maintain business partnerships
• Manage a diverse service environment
• Manage operations for service excellence
• Manage service quality and customer satisfaction
• Monitor and maintain smooth functionality of website
• Monitor fulfilment of customers' orders via store pick or delivery service
• Monitor sales, promotions, marketing and social media programs, and activities over digital platforms
• Operate and maintain existing IT infrastructure and networks based on standard operations procedures
• Prepare insights report on data mining outcome
• Provide specialized knowledge and insights on the development of technology strategy and roadmap   
• Track and report business outcome of data-driven insights
• ensuring the website adheres to the company's policies and values

Graphic Designer

Sheeria Group, Riyadh

2021 - 2021 

• Social Media Posts
• Highlights & Story

Bachelor Degree, Information Technology

Arab Open University, Riyadh

2016 - 2021