Store Supervisor - Riyadh, المملكة العربية السعودية - Chalhoub Group

وصف

What you'll be doing

Dyson Store Supervisor will play a key role in leading a team of around 7 experts and stylists and will report to the Store Manager.

You will deliver outstanding customer experiences that fascinate shoppers through the presentation and demonstration of our machines.

Alongside the Store Manager you will work with Category Managers, Finance Analysts, Retail Marketing, HR and Group Retail, in order to plan, organise and oversee approaches used by the in-store teams.

You will recognise performance needs that need to be addressed and consistently developed.
As a strong people manager, you know how to build, train and lead a team. Behind the scenes, you will oversee the operations including inventory and visual merchandising.

Jointly with the Store Manager you will monitor key metrics from traffic generated, to demos delivered, to units sold, to customer feedback.

You will report results and recommend relevant actions to the Store Manager, Experts and Stylists.

Roles and Responsibilities:

• Lead, inspire and challenge a team to deliver business growth for store, through great coaching and development
• Work closely with Group Retail and local category teams to create demonstrations and experiences that are suitable for the local market
• Use data and insights from brand perception studies to influence senior stakeholders on future innovation
• Create unique services that enhance reasons to buy directly from our store
• Ensure that we have the right level of service and drive an audience first approach, by enhancing personalisation, VIP experiences and new propositions
• Create events and promotional programs using CRM, social and influencer platforms
• Launching new products and service to market
• Continually review results, establish clear measures, sharing insights and revise as needed to drive performance
• Lead by example and support your team to deliver an environment for our products to come alive, be an expert in the technology space
• Deliver a sustainable retail platform that is efficient, ever evolving and that exceeds our customer s expectations, whilst balancing this with a safe, compliant and cost controlled culture
• Build a strong operating platform that ensures great availability for customers, whilst also monitoring waste and reductions to protect loss
• Continuously building product knowledge and keep updated of any product developments and supporting the store team to do so
• Be the brand guardian, ensuring your team understand what needs to be delivered and how

What you ll need to succeed

• Proven experience of leading, motivating and developing in a premium retail environment
• Proven experience of store management/leadership
• Proven experience in running the day to day operations of a store
• Proven ability communicating with, challenging and influencing senior stakeholders
• Ideally have an understanding of the beauty industry
• Work in a collaborative style with a passion to deliver a 5 star customer experience while driving commercial results
• Track record for creating innovative solutions that solve problems and/or challenge convention
• An understanding of in-store operations, managing work schedules, stock management, compliance, health and safety, security and all day to day requirements of running a store

Desired Candidate Profile

Education:
Any Graduation()


Gender:
nm


Nationality:
Saudi Arabian