Associate Support L1 - Riyadh, Riyadh
منذ شهر
Job summary
We're searching for a Riyadh, KSA-based Service Desk Analyst to join our Global Support team.Responsibilities
- Review and diagnose customer support cases on the service management portal to identify root causes and recommend timely solutions.
- Communicate and manage client expectations effectively throughout the resolution process in order to foster positive relationships and ensure clear progress updates.
- Troubleshoot and configure RLDatix products and system settings to resolve technical issues and implement basic workarounds.
وصف الوظيفة
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