- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real-time back reporting of work performed (at the equipment level)
- Accountable for equipment safety and performance
- Accountable for identifying site risk, and communicate them to his supervisor.
- Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.
- Accountable for identifying "unplanned" service repairs based on the equipment needs.
- Accountable for the end-users and the site safety.
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
- Accountable for raising sales to lead to his supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained, and in good condition.
- ITI/Vocational Certificate course /Diploma Engineering in Electrical/Electronics/Automation streams or equivalent.
- Good verbal and written English communication skills.
- Candidate with basic IT skills will be given preference.
- Candidates with basic digital foundation skills will be the right candidate for this position.
- Minimum 5 years of solid Preventive Maintenance experience with a reputed elevator company is a must.
- Candidates meeting the above requirements should only apply for this position.
Maintenance Technician - Mecca, المملكة العربية السعودية - KONE
وصف
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
We are looking for a Maintenance Technician with a service mindset to provide professional service to our customers in the Riyadh, Saudi Arabia.
In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks, as well as attending call-outs.
Customer relationship management
Service operations
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