Field Technician - Dhahran, المملكة العربية السعودية - MAKEEN

وصف

COMPANY OVERVIEW:

Makeen is a JV formed by Saudi Aramco, Hyundai Heavy Industries and Saudi Arabian Industrial Investment Company (Dussur) to manufacture, build, sell and service marine and land-based 2 and 4-stroke engines.

Mechanical Field Technician performs installation, commissioning, inspection, maintenance, troubleshooting, and repairs of the MTU Engines.

KEY ACCOUNTABILITIES:

• Provide technical support for the proper maintenance of the engine as per MTU guidelines and standards. Follow up with customers to ensure the preventive maintenance routines QL-1, QL-2, QL-3, and QL-4 are carried out.
• Plan and perform the engine's complete overhaul and prepare the required spare parts.
• Servicing and overhauling of the sub-assemblies such as turbochargers, cylinder heads, intercoolers, injectors, pumps, etc.
• Investigate the failures of machinery and warranty claims and report them to the senior staff.
• Maintain and update all the mechanical technical documentation and drawings.
• Prepare and record all required documents, such as technical service reports, inspection reports, fast field reports, time sheets, and customer satisfaction sheets.
• Provide technical assistance to fellow field service engineers to meet project deadlines. Works with a team spirit, is supportive, and promotes continuous learning to help other team members who are new in the field of service.
• Responsible for ensuring and managing that the tools and materials issued are clean from the start to the end of the assigned tasks. Clean all the tools and return them to their proper toolboxes before leaving the workplace.
• Ability to understand the fault codes and troubleshoot/rectify the basic minor electronics problems.
• Maintain customer satisfaction to the optimum level through professionalism and polite communication, and do not forget the rule of thumb: 'The customer is always right'. Always interact with the customers to answer questions, resolve support issues, establish credibility, and nurture relationships.
• Promotes safe practices by following safety regulations while working in the workshop or inside ships to avoid accidents.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Vocational/Technical Trade Diploma/Certificate in Electrical specialization.
• Minimum 5 years of field service experience within internal combustion, marine, and power generation engines.