Front Office Supervisor - Jeddah, المملكة العربية السعودية - M venpick Jeddah

    M venpick Jeddah
    M venpick Jeddah Jeddah, المملكة العربية السعودية

    منذ أسبوعين

    Default job background
    دوام كامل
    وصف

    JOB DESCRIPTION
    Job Description

    • Supervises and directs Guest Service Agents to ensure guest satisfaction within the guidelines
    set by the pertaining standards.

    • Monitors appropriate standards of conduct and all issues regarding the hotel employee
    handbook.

    • Assists the Guest Service Centre Manager in controlling and maintaining records with regard to
    staffing levels, overtime, vacations, holidays and personal days.

    • Reports all operation defects and guest related complaints / comments daily to the Front Office
    Manager

    • Ensures training is carried out efficiently within the department
    • Responds to all guest requests and ensure that the guest receives prompt attention and follows
    up on outstanding jobs and reports any incidents to the Front Office Manager.

    • Assists the Guest Service Centre Manager in monitoring and tracking trends in service
    deficiencies to improve the hotel operation.

    • Performs all additional tasks required by management in relation to the job.
    • When busy carries out the duties of GSA
    Qualifications
    Must be Saudi
    With Experience

    Desired Candidate Profile




    Education:
    Bachelor of Hotel Management(Hotel Management)


    Gender:
    nm


    Nationality:
    Any Nationality