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    Technical Support Internships 2022 - Centurion, المملكة العربية السعودية - Optimi

    Optimi
    Optimi Centurion, المملكة العربية السعودية

    تم العثور عليها في: beBee S2 SA - منذ 11 ساعة

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    Optimi: Technical Support Internship Programme 2022 / 2023



    Optimi is currently looking to hire an individual with exceptional communication and analytical skills to join our team as a Technical Support Intern. The ideal candidate should display the desired level of technical competency and be eager to learn.

    Responsibilities:

    • Diagnose system related problems and where necessary escalate the problem to the relevant system providers.
    • Support departments with system-related queries.
    • Provide ongoing support on project solutions to operational teams.
    • Work closely with the business analysts, devops team and developers to ensure the efficient resolution of problems.
    • Identify areas for project requirements to address ongoing issues,
    • Identify areas for upskilling operational teams to handle support queries, training of champions and automating resolutions.
    • Provide general reporting on trends and productivity.
    • Assist with report creation, interpretation and, where necessary, restructuring of data.
    • Prioritize tasks while applying a systematic approach to problem-solving.
    • Coordinate the required resources in the respective team to resolve issues effectively.

    Requirements:

    • Bachelor's Degree or Final year student in:
    1. IT
    2. Engineering
    3. or related field.
    • Proficient in MS Excel, SQL Server, MS Word.
    • Well-spoken with a good command of English verbally and in written communication.
    • Must be detail-orientated and analytical.
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