Sr Service Engineer - Riyadh, المملكة العربية السعودية - Supermicro

    Supermicro
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    وصف
    • On-site and remote troubleshootingand resolving complex technical problems on Supermicro equipment inan enterprise environment Drive customer satisfaction throughservice excellence by leading preventive maintenance actions,managing repair/parts cycle times
    • Drivecustomer satisfaction through service excellence by leadingpreventive maintenance actions, managing repair/parts cycle times,and delivering and driving to meet SMCs Service Level Agreement(SLA)
    • Ensure escalation situations are managedand corrected quickly andprofessionally
    • Provide 2nd line support to thereseller/distributors in all aspects of customersupport
    • Experience with Enterprise solutionproduct knowledge