- Matric or equivalent
- Microsoft Power BI skills will be advantageous
- Tertiary qualification in project management will be advantageous
- 3 years of customer service experience
- 3 years of experience with Netstar and related systems
- Exceptional written communication skills
- Tracking experience essential
- Mining experience essential
- Outstanding client interaction skills
- Dynamic personality
- Fantastic problem-solving skills
- Taking ownership of client accounts – Cradle to grave
- Setting up of SLAs / Scopes of work
- Visiting clients - daily, weekly, and monthly
- Building relationship with client
- Setting up, running with, and completing specialised client projects
- Identifying processes to better client service
- Sending feedback regarding client status, concerns, and improvement to management
- Conveying and actioning client requirements to relevant departments
- Liaison between different departments
- Daily/weekly/monthly feedback to Bureau Management on reporting / non reporting units
- Working closely with the Planning department regarding fitments
- Escalating and sorting out support/software related issues on clients' systems
- Ensure client satisfaction with Netstar services
- Escalate problems for speedy resolutions
- Produce reports to meet client requirements
- Analyse data accuracy prior to distributing reports
- Managing Tagging System
- Ensure CAPS BI dashboard is functioning correctly
- Provide onsite System training with commissioning
- Identifying faulty units, getting contact details, and emailing Bureau/PSD to arrange attendance
- Compiling incident reports
- Ensuring client Operational Unit Update levels are maintained at 98%
- Presenting FIS packages to prospective new clients
- CCMA / Court representation as expert witness
- Manage the FIS mining team in terms of – SLA and SOP's, performance appraisals, overtime, leave, staff meetings
Mining Key Account Specialist - Johannesburg , Rustenburg, المملكة العربية السعودية - Altron Bytes Systems Integration
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Requirements / Qualifications
Key Roles / Responsibilities