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    Mining Key Account Specialist - Johannesburg , Rustenburg, المملكة العربية السعودية - Altron Bytes Systems Integration

    Altron Bytes Systems Integration
    Altron Bytes Systems Integration Johannesburg , Rustenburg, المملكة العربية السعودية

    منذ أسبوعين

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    Job Description

    Requirements / Qualifications

    • Matric or equivalent
    • Microsoft Power BI skills will be advantageous
    • Tertiary qualification in project management will be advantageous
    • 3 years of customer service experience
    • 3 years of experience with Netstar and related systems
    • Exceptional written communication skills
    • Tracking experience essential
    • Mining experience essential
    • Outstanding client interaction skills
    • Dynamic personality
    • Fantastic problem-solving skills

    Key Roles / Responsibilities

    • Taking ownership of client accounts – Cradle to grave
    • Setting up of SLAs / Scopes of work
    • Visiting clients - daily, weekly, and monthly
    • Building relationship with client
    • Setting up, running with, and completing specialised client projects
    • Identifying processes to better client service
    • Sending feedback regarding client status, concerns, and improvement to management
    • Conveying and actioning client requirements to relevant departments
    • Liaison between different departments
    • Daily/weekly/monthly feedback to Bureau Management on reporting / non reporting units
    • Working closely with the Planning department regarding fitments
    • Escalating and sorting out support/software related issues on clients' systems
    • Ensure client satisfaction with Netstar services
    • Escalate problems for speedy resolutions
    • Produce reports to meet client requirements
    • Analyse data accuracy prior to distributing reports
    • Managing Tagging System
    • Ensure CAPS BI dashboard is functioning correctly
    • Provide onsite System training with commissioning
    • Identifying faulty units, getting contact details, and emailing Bureau/PSD to arrange attendance
    • Compiling incident reports
    • Ensuring client Operational Unit Update levels are maintained at 98%
    • Presenting FIS packages to prospective new clients
    • CCMA / Court representation as expert witness
    • Manage the FIS mining team in terms of – SLA and SOP's, performance appraisals, overtime, leave, staff meetings