Technical Support Team Leader - Buraydah, Al Qasim
لن يتم قبول أي طلبات أخرى لهذا العرض، فلدينا عروض عمل أخرى ذات صلة يمكنك الاطلاع عليها أدناه.
فقط للأعضاء المسجلين Buraydah, Al Qasim, المملكة العربية السعودية
منذ شهر
* نطاق الراتب هذا هو تقدير أجرته beBee
Job summary
To supervise and manage the technical support team.
Responsibilities
- Manage and lead the technical support team to ensure high-quality customer service.
- Monitoring performance, analyzing tickets and complaints, and providing regular reports.
- Develop and enhance technical support processes and internal workflows.
- Coordinate with relevant teams to ensure prompt resolution of technical issues.
- Prepare and update the knowledge base and training plans for the team.
- Monitor team compliance with service level agreements (SLA) and achievement of performance goals.
Qualifications
- Nationality: Saudi (male or female).
- Bachelor's degree in Computer Science or an equivalent field is preferred.
- Full-time, on-site position.
- Willingness to visit clients across different regions of the Kingdom.
- Minimum of 3 years of experience in technical support or customer service management.
- Experience managing teams within software or SaaS companies.
- Familiarity with ticketing and support systems such as Jira, Freshdesk, or Zendesk.
- Strong leadership skills with the ability to solve problems and make decisions.
- Excellent communication skills and the ability to understand customer needs.
- Professional certifications such as ITIL or HDI are preferred.
وصف الوظيفة
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