Showroom ManagerStore Manager - Al Khobar, المملكة العربية السعودية - Hamad M. Al Rugaib & Sons Trading Co.

وصف

RolePurpose:
The StoreManager is responsible for achievement of sales targets managingand developing the store
teams in order to maximizeprofitability maintain brand and Company image operationalcompliance
and offer excellent customer experience. Therole is fully accountable for the daily operations ofthe
store and its workforce in line with the overallbusinessobjectives.

Responsibilities willinclude but will not be limited to thefollowing:

Customer
Ensure the highest levels of customer service are delivered at alltimes.
Take ownership for customer complaints andconcerns and address these in a professional efficient
andeffective manner.
Coach and mentor the store teams toenhance customer service levels throughbrand/product
knowledge and overall Retailunderstanding.
Constantly assess team performance againstset key criteria in order to strengthen the teamskills.

Sales
Drivesales and constantly strive to enhance business ensuring set KPItargets (such as net sales
conversion shrinkage stockturn) are met.
Create innovative approaches to attractnew customers expand store traffic andenhance
profitability.
Track brand performancereviewing stock levels and monitoring best sellers and slowmovingstock in
order to generate ideas and action plans toincrease overall sales.
Identify key causes ofunderperformance and drive action plans to respond accordinglythrough
analysis and commercial awareness.
Provide critical analytical feedback to the Operations Buying andPlanning Departments in relation to
product rangingpricing competitive activities and opportunities.
Fullcommercial accountability and responsibility for stockloss.

Standards
Takingaccountability for the team understanding of the VM principles andstandards.
Overall accountability for compliance ofsubordinates with established Company policiesprocedures
and standards including but not limited tokeeping of funds and properties personnelpractices
security sales and record keepingprocedures.
Plan organize and execute instore processesincluding cash intake and cash handling stockroomand
stocktake administration management.
Ensurestore inventory is controlled and that adequate security existsstock shortages are kept to a
minimum all items are taggedand Stock Loss Action Plans (SLAP) are in place
Ensureall Company Health & Safety Security and Compliance policiesare adhered to raising any
concerns to the Excellence andCompliance team in a timely manner.
Continually deliverand review instore duties including but not limited to cleaningprocedures pre
opening inspections andchecks.

KPIs
NetSales
ATV ATU & Conversion rate
Shrinkage
NPS Score
Data Capture
Employee turnover

Functional /Technical Competencies
Customer serviceexpertise
Commercial awareness
Sellingskills
Analyticalability

MinimumQualifications/education
Degree In Industrial EngineeringSupply chain management or similar is highlyadvantageous