Manager Customer Success Analytics - Riyadh, المملكة العربية السعودية - NielsenIQ

وصف

Job Description

ABOUT THIS JOB

At NielsenIQ we autonomously contribute to analysis that resolves specific Client concerns; serves as a liaison between the Commercial team, Quality Assurance, Operations, Engineering, & Data Science teams with regards to Internal and External Client Projects. Data science drives everything we do here at NielsenIQ. Our statistical research is at the forefront of an industry moving at the speed of light. In this role on the Digital Product team, your work on innovative methodologies and data optimization will directly impact our business and our clients. It is a Client servicing role; The FTE will be interacting with the CMI on a day-to-day basis.

RESPONSIBILITIES

· Maintain a client service orientation by managing the day-to-day administration of client service activities and coordinating on reporting of assigned research projects.

· Client Management: handle RMS related clients' queries

· Help AD team to generate revenue through consultative selling approach to clients

· Responsible for onboarding of new clients and help them understand NIQ tools & RSM methodology

· Carry out feasibility check before commercial team closes any contract; participate in financial discussions with team leader and provide necessary inputs

· Working closely with hub team for reports, DB generation & also in case of any adhoc queries

· Technical: acquire knowledge of both RMS solutions by attending requisite training

· Maintain accurate, complete, up-to-date, and insightful client business profiles to be shared with senior management

· Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation,etc

· Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

· Provide & quote in office & quot; research, administrative and operational support to senior staff

· Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request accuracy and correctness

A LITTLE BIT ABOUT YOU

You've dabbled in research and analytics. And you have the communication chops to translate it all into conversation or presentations. While you've worked with global cross-functional teams, you can also put your head down and focus on independent projects. Seeing the big picture takes attention to detail. Keeping up with the fast-changing world of digital media measurement takes someone who recognizes that. You know what's happening in big data and you're ready to influence what's next.

QUALIFICATIONS

● 5 to 7 years' experience in FMCG / Service / Retail industry ● Effective communication skills ● Strong Client Focus and Proactiveness ● Strong command on Microsoft Excel and PowerPoint ● Working knowledge of research techniques and methodologies ● Plus point: Working knowledge of statistics and multivariate analysis ● Knowledge of RMS is a plus

Additional Information

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population. For more information, visit NIQ.

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.