Problem Management Specialist - Riyadh, المملكة العربية السعودية - Microland Limited

    Microland Limited
    Microland Limited Riyadh, المملكة العربية السعودية

    منذ أسبوع

    Default job background
    وصف

    Identify outagecause:

    Analyze RFO (Reason forOutage) to pinpoint service interruptionorigin.


    • Determine rootcause:

    Conduct RCA (Root CauseAnalysis) to understand why the incidentoccurred.


    • Guaranteehigh-quality closure:

    EnsureRFO/RCA meet stringent qualitystandards.


    • Documentunknown causes:

    Create problemrecords for unresolved RCA issues.


    •Collaborateeffectively:

    Maintain closecommunication with field engineers, TS, and vendorsupport.