Tamheer - Collection & Recovery (Riyadh) - Bupa

    Bupa
    Bupa Riyadh, المملكة العربية السعودية

    منذ أسبوع

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    وصف

    Job Description


    • Review debtor report to arrange communication with clients


    • Address client's email replies with follow up call


    • Reach RM for alternative Contact Information in case client is not answering the calls


    • Obtain Commitment to pay (CTP) date and save it in Collect Smart


    • Escalate all hardship cases to line manger for support


    • Ensure the payment allocated correctly.


    • Coordinate with credit control team for flagging


    • Co-ordinate with internal departments to align membership data & premium calculation to help the department obtain the premiums on time


    • Ensure to follow and meet the Quality Index protocol to enhance our customer experience.


    • Ensure compliance with credit control policy


    • Follow Bupa Values, policies and procedures


    • Abide by rules of engagement with brokers / clients as per the agreed protocol

    Skills


    • Experience in customer service or finance is desirable


    • Good communication skills