Service Administrator - Jeddah, Makkah
فقط للأعضاء المسجلين Jeddah, Makkah, المملكة العربية السعودية
منذ شهر
* نطاق الراتب هذا هو تقدير أجرته beBee
Job summary
GSIC is seeking a proactive Service Administrator to join our team in Jeddah. The ideal candidate will be highly organized, customer-focused, and skilled at coordinating service issues between customers and our after-sales team.
Responsibilities
- Serve as the first point of contact for customer service inquiries.
- Track and monitor customer issues, ensuring timely resolution.
- Communicate service problems effectively to the after-sales team.
- Manage and maintain job cards and service records.
- Update and maintain data in the ERP system.
- Coordinate between customers, service engineers and internal teams.
- Prepare reports and provide feedback to management on service performance.
Qualifications
- Strong customer service and communication skills.
- Experience with job card management and ERP systems.
- Fluent in English and Arabic
- Detail-oriented with excellent organizational skills.
- Ability to work independently and as part of a team.
- Prior experience in heavy equipment, trucks or industrial machinery is a plus.
وصف الوظيفة
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