Sales Representative - Najran, المملكة العربية السعودية - Tanfeeth

وصف

Our Mission is toSimplify Life. We are looking to Simplify and automate complexdecision-making for customer centric industries, like Utilities,Financial Services, Logistics, and commerce, that drive the worldseconomies and you have the chance to join the revolution. We aretrying to solve huge challenges in todays enterprise that aredirectly impacting the employee and customer experience.

Whatcan we promiseyou:

• Youll join a global family of awesome, passionate people that areworking together to build a sustainable, scalable ecosystemcommitted to using logic to create a betterexperience.
  
• Wewant you to help us become better. You will be empowered to drivechange andinnovate.
  
• Thatwe will invest in you. We will give you the opportunity to masteryour domain and driveexcellence.
  

JobSummary:

Asthe MiCustomer Director of Insights and X (experience), you willlead a multi-disciplined team of UX engineering, UI designers, Datascientists, and Data visualization specialists focused on userbehavior and digital journey data to identify, mine, understand,and optimize end-to-end humanexperiences.

JobResponsibilities:

• Growand mature Avertra s CXmethodology.
  
• AuditAvertra s existing product CX/UX in order to deliver a set ofimprovementrecommendations.
  
• Partnerwith the Engineering and Product Management leadership team tocreate and drive the Insights and X strategy and roadmap, inclusiveof the development of the vision, strategy, and execution of acontinuous improvementprogram.
  
• Setbest practices within Avertra around data capture, data mining,data visualization, Journey maps representation, personas, journeymaps, sight maps, empathy maps, andstoryboarding.
  
• Workclosely with the product management team on new and existing clientengagements.
  
• Workclosely with the sales and pre-sales team to offer our customersquantitative and qualitative assessments of existing journey painpoints.
  
• Actas a thought leader and work with leads to run ideation workshops,partnering with cross-functional teams; facilitate conversationsand champion powerful, unexpected insights to yield solutions topertinent experientialproblems.
  
• Leveragea human-centered approach to drive digital process improvementprograms.
  
• Guideand mentor team members in all areas of responsibility, includingUX/CX, speech recognition, professional communications,implementing process improvements, customer interactions,application design, anddevelopment.
  
• Collaboratewith Avertras product management team defines product value objectsand improvements based on data insights gathered from MiCustomerapplicationusage.
  
• Supportthe development of Product Usage KPIs and data analytics to helpdefine future productroadmaps.
  
• Keepcurrent on UX practices trends as it applies toAvertra.
  
• Leadteams to optimize, test, and validate existing customerjourneys.
  
• Leadteams that work on clickable prototypes andwireframes
  
• Collaboratewith the engineering team to refine our strategy and roadmap forour segmentation and recommendationengines.
  
• Leadexperience ideation workshops with key customerexecutives.
  

ConsultingStrategy and ClientEngagements:

• Gaina thorough understanding of customer and client needs, bothexisting and potential, and uses that knowledge to help deliverenterprise products that provide Avertra customers with anunparalleled shoppingexperience.
  
• Translatebusiness goals and end-user needs into product strategy;communicate direction and UX priorities across theorganization.
  
• Identifygoals, metrics, and analytics to determine product value;continually makes recommendations and refinements to the productbacklog based onlearnings.
  
• Conductend-user research to help identify user stories and help determineMinimum Viable Product(MVP)
  
• Partnerwith the account manager to understand client needs and assists inthe creation of business accountplans.
  
• Monitorresearch as well as the competitive landscape to recommend the bestsolutions and ensure that products remain or become best inclass.
  
• Ensurethe product is aligned with the client, stakeholder, and end-userpriorities to drive sales, improve efficiency, and improve customersatisfaction.
  
• Document,review, and ensure that all quality and change control standardsaremet.
  
• Formulate,test, and refine assumptions and hypotheses through user researchandtesting.
  
• Create,prioritizes, and accept features/userstories.
  
• Makeproduct decisions that drive value on a dailybasis.
  
• Identifypros, cons, issues, obstacles, dependencies, and value associatedwith features andenhancements.
  
• Participatein iteration planning sessions, product demos, andretrospectives.
  
• Condensecomplex technical concepts into non-technical language forstakeholders.
  

Requirements

NeededCompetencies:

• CXDesignbackground.
  
• Dataminded.
  
• Entrepreneurialand innovativemindset.
  
• Experiencein customer mappingtechniques.
  
• Quality-BasedThinking.
  
• Understandingomnichannel digital journey experience (conversational AI, mobile,web, wearables, SMS,etc).
  
• Technologyproficiency.
  
• Changemanagement.
  
• Industryexpertise.
  
• Abilityto work with a remoteteam.
  
• Abilityto manage tough clients andstakeholders.
  
• ProductManagementMindset.
  
• PeopleManagement.
  
• HumanCentric Design Methodology.
  
• RequirementsAnalysis.
  
• CompetitiveAnalysis.
  
• FinancialPlanning andStrategy.
  
• Attentiontodetail.
  
• Criticalthinking.
  
• Strategicthinking.
  
• Greatwritten and verbal communicationskills.
  
• Timemanagement.
  

Education:

Bachelorsdegree in computer science, marketing, management, business,statistics, or a relatedfield.

Experience:

Minimum8 years of experience in software design usability, and ProductManagement.

Knowledge,Skills, andAbilities:

• Abilityto work with a remote team.
  
• Abilityto manage tough clients andstakeholders.
  
• ProductManagementMindset.
  
• PeopleManagement.
  
• HumanCentric DesignMethodology.
  
• RequirementsAnalysis.
  
• CompetitiveAnalysis.
  
• FinancialPlanning andStrategy.
  
• Attentiontodetail.
  
• Criticalthinking.
  
• Strategicthinking.
  
• Timemanagement.
  

Preferences:

• CertifiedSCRUM Product Owner (CSPO).
  
• Strongexperience usingFigma.
  
• Backgroundin DataScience.
  

Travel:

Dependenton project commitments.

WorkSchedule:

Asper officeschedule.