- Becoming a one- stop call resolution employee.
- Capturing and updating of information
- Ensure that Customer Service standards are maintained in highly pressurised environment.
- Handling of electronic communication
- Assistance with data- integrity campaigns
- Provide effective call centre services.
- Take all actions that will enhance the Customer Service experience.
- Receive and resolve inbound emergency calls from Tracker clients in a professional manner.
- Activate and action events in accordance with policies and procedures.
- Adhere to the provisions of the SAPS MOU & SOP (standard operating procedure).
- Co-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
- Liaise with partners (both internally and externally) to ensure proper and effective response and recovery of activated vehicles.
- Provide thorough and detailed feedback to Tracker clients as and when required.
- Log the information on the relevant system as per approved standard operating procedures (SOPs).
- Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
- Identify callers by means of set authentication rules.
- Be a South African Citizen in possession of a valid SA ID
- Ages between 18 and 35 with no Criminal Record
- Grade 12 Matric with a D / level 4 symbol pass in English language.
- Currently be unemployed and not studying fulltime.
- A passion for customer service and a professional attitude at all times
- The ability to communicate clearly and professionally with clients
- Excellent interpersonal skills
- Detail orientation
- Desire and potential to learn
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi skilling is required
- Basic computer skills
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Customer Tool Services Learnerships 2023
منذ أسبوع
Hilti Midrand, المملكة العربية السعودية فترة التدريبHilti: Customer Tool Services Learnership Programme 2023 · The Tool Service Center Learner is part of the customer service team for Hilti South Africa and is responsible for offering an exceptional level of customer service and at all times, specifically focusing on queries and c ...
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Momentum Centurion, المملكة العربية السعودية فترة التدريبMomentum: Client Service Administrator Learnership Programme 2023 / 2024 · Are you currently unemployed? Areyou seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about clie ...
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Rand Water Glenvista, المملكة العربية السعودية فترة التدريبRand Water: Water and Wastewater Reticulation Services Learnership Programme 2023 · Rand Water invites suitably qualified and previously disadvantaged individuals who are interested in joining the Water Sector to apply for the Water and Wastewater Reticulation Services Learnershi ...
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Learnerships 2023
منذ أسبوع
Guardrisk Insurance Sandton, المملكة العربية السعودية فترة التدريبGuardrisk Insurance: Learnership Programme 2023 / 2024 · Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service? This ...
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Learnerships 2022
منذ أسبوع
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership Programme 2022 / 2023 · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on-site work experience to improve the skills and workplace performance of entry-level learners. It provides foundational skills ...
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Learnerships 2024
منذ أسبوع
Guardrisk Insurance Sandton, المملكة العربية السعودية فترة التدريبGuardrisk Insurance: Learnership Programme 2024 · Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service? This is the ...
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Learnerships 2023
منذ 4 أيام
SuperSports Sandton, المملكة العربية السعودية فترة التدريبSuperSports: Learnership Programme 2023 / 2024 · Our Learnership Program offers an incredible opportunity to gain expertise in various fields, including Shared Services, Contracts & Operations Administration, Marketing, Social Media & Communications, Media Planning, Macro Schedul ...
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Wealth Management Learnerships 2023
منذ 5 أيام
Discovery Sandton, المملكة العربية السعودية فترة التدريبDiscovery: Wealth Management Learnership Programme 2023 / 2024 · The Learnership consists of structured learning components combined with practical / workplace experience in the Financial Services industry. · Areas of responsibility may include but not limited to: Wealth Manageme ...
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Guardrisk: Learnerships 2023
منذ 3 أيام
Guardrisk Insurance Sandton, المملكة العربية السعودية فترة التدريبGuardrisk: Learnership Programme 2023 · Are you currently unemployed? Are you seeking an opportunity to develop your potential and create a bright future at an industry leading insurer? Are you a dynamic, self-starter who is passionate about client service? · This is the opportun ...
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Learnerships 2024
منذ أسبوع
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership Programme 2024 · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on-site work experience to improve the skills and workplace performance of entry-level learners. It provides foundational skills in lit ...
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Hospitality learnerships 2022
منذ 5 أيام
Hilton Sandton, المملكة العربية السعودية فترة التدريبHilton: Hospitality learnership Programme 2022 / 2023 · This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifi ...
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Learnership Opportunities 2023
منذ 5 أيام
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership Opportunities 2023 · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on-site work experience to improve the skills and workplace performance of entry-level learners. It provides foundational skills in ...
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Talent Acquisition Learnerships 2023
منذ أسبوع
Blue Label Telecoms Sandton, المملكة العربية السعودية فترة التدريبBlue Label Telecoms: Talent Acquisition Learnership Programme 2023 · Blue Label Telecoms invites unemployed South African youth to apply for their 2023 Learnership Programme. · Role Purpose: Plays an important part in the recruitment process. Work closely with recruitment manage ...
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Learnership for People With Disabilities
منذ 3 أيام
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership for People With Disabilities · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on site work experience to improve the skills and workplace performance of entry-level learners. It provides foundationa ...
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Learnerships 2023
منذ أسبوع
IBM Sandton, المملكة العربية السعودية فترة التدريبIBM: Learnership Programme 2023 / 2024 · The IBM Skills Development Learnership Intern Program serves as an entry point for young people into the ICT industry and workplace, broadening their further understanding of workplace practices. On successful completion of the programme, ...
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Learnerships 2023
منذ أسبوع
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership Programme 2023 / 2024 · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on-site work experience to improve the skills and workplace performance of entry-level learners. It provides foundational skills ...
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Long Term Insurance Learnerships 2022
منذ 5 أيام
Discovery Sandton, المملكة العربية السعودية فترة التدريبDiscovery: Long Term Insurance Learnership Programme 2022 / 2023 · This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial ...
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Technical Support Learnerships 2022
منذ أسبوع
Discovery Sandton, المملكة العربية السعودية فترة التدريبDiscovery: Technical Support Learnership Programme 2022 / 2023 · This Learnership leads to a nationally recognised FETC: IT Technical Support qualification which consists of structured learning components combined with practical/workplace experience in the IT Servicing Team. · Ar ...
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Learnerships 2023
منذ 5 أيام
Sasol Sandton, المملكة العربية السعودية فترة التدريبSasol: Learnership Programme 2023 · The 12 month programme will offer a theoretical element aligned to a NQF Learnership programme and practical on-site work experience to improve the skills and workplace performance of entry-level learners. It provides foundational skills in lit ...
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Learnership Opportunity 2024
منذ 4 أيام
IBM Sandton, المملكة العربية السعودية فترة التدريبIBM: Learnership Opportunity 2024 · Our Interns are exposed to on-the-job training and exposure to the business environment, whereby giving them a competitive advantage over applicants with no experience. · The learning plan is designed to obtain theoretical knowledge and intern ...
Critical Services Learnerships 2023 - Randburg, المملكة العربية السعودية - Tracker
وصف
Tracker: Critical Services Learnership Programme 2023
Tracker Connect is offering the opportunity of a lifetime to 8 of South Africa's young people with great potential, through our 24HR Critical Services (National Emergency Control Centre and Monitoring Control Centre) Learnership NQF Level 4 which will be based at Tracker Head Office in Johannesburg.
The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service to customers Key Outputs.
Responsibilities:
Requirements:
Skills and Competencies: