Archeology teacher - Abha, المملكة العربية السعودية - king khaled Uninversity جامعة الملك خالد

وصف

Are you comfortableworking in a fast-pastenvironment?
Doyou work well underpressure?
Areyou interested in working with individuals across theglobe?

WorkplaceOptions is the worlds largest integrated employee support servicesand work-life provider. Drawing from an international network ofcredentialed providers and professionals, we provide world-classemployee support and work-life services, referrals and consultationon a variety of issues ranging from dependent care, legal andfinancial issues, stress management, EAP counseling, and wellness.Our service centers located in Raleigh, NC, London, Toronto,Dublin, France, Belgium, India, Portugal, Tokyo, Indonesia,Shanghai and Singapore reach out to over 65 million employees in100,000 organizations across more than 200 countries andterritories.

WorkPerks:

On-site24/7 gym access
Subsidized healthyfood options
Wellnessrewards
Subsidized PersonalTraining
Global TravelOpportunities
Close proximity toDowntown Raleigh and I-440
Companysponsored volunteer opportunities with localnon-profits
Access to EAPBenefits
Lactationfacilities

Description:

WorkLife Intake Consultants work in a service center andprovide customer service to employees and their families in orderto assistance in locating and providing resources and referrals intheircommunity.


Skills:

TelephoneSkills

WPOrelies on the Intake Consultant s telephone skills to grow andprosper. These calls may be with an Employee Assistance Program(EAP) Consultant, the client s customer, or with a provider. Allcalls, whether inbound or outbound, require the same high qualitystandards. Please be aware that all calls may be monitored forqualityassurance.

Duringthe intake the Consultant will be requiredto:

• Assessthe Employee s needs through targetedquestioning
  
• Obtainthe following data to create the case description:
  
• Employees personal information and information on the individual needingcare (i.e. child orelder)
  
• Clearexplanation of theissues/needs
  
• Statementof urgency ofneed
  
• Reasonservice isneeded
  
• Desiredgeographic location for referral search
  
• Anypersonalizedcriteria
  
• Ensureall data entries are complete and accurate, with proper spellingandgrammar
  
• Demonstrateexcellent customer service skills providing the caller withfriendly, enthusiastic, and empatheticservice
  
• Demonstrateexcellent knowledge of conflict resolutionskills
  
• Demonstrateability to organize and prioritize regarding crisis versusnon-crisisissues
  
  

Inaddition to completing telephonic intakes, the consultant may beasked to participate in additional tasks. Our consultants work in afast-paced environment and are expected to maintain high quality,top customer service, and practice WPOs corevalues.

Requirements:

• Bachelorsdegree
  
• StrongEnglish, verbal and written communicationskills
  

Shiftfor this position is Monday-Friday 11:30am to8pm

Requirements

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