OFR Customer Implementation Specialist - Makkah Al Mukarramah
منذ شهر
Job summary
We have an opening for a Customer Implementation Specialist in Jeddah, Saudi Arabia.In this position you will be responsible for developing and administering customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.
You will execute customer operations plans and processes to deliver efficient logistics processes Execute manage update orders received via system including special non-assigned orders Ensure flow goods information across customers global supply chain provide resolution order delivery issues Support sales team respond operations related requests from sales team quotation exception deal management historical account overview billing corrections etc Undertake delivery cartage tours monitor achieve tour profitability service quality timelines Promptly respond customer enquiries conducting customer visits understanding customer requirements Track available capacities ensure optimum utilization set objectives Resolve issues occurring operational activities report management events exceptions necessary Ensure systems updated latest information product shortages expected delivery dates price changes etc Draft reports related customer inquiries sales trends customer complaints deliveryservice problems reasons product returns evaluate efficiency operational performance delivery Interact other logistics operations departments customer service warehouse team ensure smooth operations Comply operating standards procedures provide costeffective superior efficient customerservice Study resolve issues daytodaycustomeroperations execute practices focusing increasing effectiveness efficiency Stakeholders Connect influence specialist departments 3rd parties e.g external service providers May convince others accept new concepts practices approaches Build strong trusting crossfunctional relationships DHL managers Understand customers key stakeholders interests concerns advise direct reports customers key stakeholders Provide technical guidance line managers employees Management Responsibility Individual contributor may manage two fewer employees May direct work lower level professionals manage processes programs Coach review work lower level professionals Now here what need Education Level Bachelor Degree equivalent experiencequalification Experience Level more than 4 years We offer Opportunities global company where can contribute ideas skills move towards shared goals Possible further career development Competitive salary Why join DHL Global Forwarding We part DHL Group worlds leading logistics provider with operations over 220 countries Visit our career site web Our TOP EMPLOYER prestigious certification attests bestinclass efforts attract retain talent fostering positive work environment encouraging personal professional development among employees The development talented women organization ongoing key focus area We aspire become undisputed leader industry people think forwarding want them think DGF because we have largest global network more passionate employees most efficient processes fastest response times best solutions bestcustomerservice Our Vision Logistics Company World Our Mission Excellence Simply Delivered Our Purpose Connecting People improving lives Our Values Respect Results Employer Provider Investment Choice Living Responsibility
وصف الوظيفة
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