- Responsible to enhance and enforce the customer centric activities and ensure that releases are following the process.
- Oversee the provision of technical support to customers across all systems.
- Implement and manage QA processes to evaluate the quality of customer interactions, identifying areas for improvement and maintaining service standards.
- Identify and implement process improvements to enhance the efficiency and effectiveness of customer support operations.
- Collaborate with other departments, such as product development and Business, to address customer needs, provide insights, and contribute to product/service improvements.
- 8+ Years of experience of progressive responsibilities in the of Business Operations, preferably in the IT and Digital Solutions industry.
- Prepared to lead a team.
- Bachelor's degree in related field.
- Based in Jeddah, or willing to relocate to Jeddah
Business Operations Manager - Jeddah, المملكة العربية السعودية - Emdad Al Khebrat
وصف
Emdad Al Khebrat, is the pioneer of business and human capital solutions, with exceptional services to elevate the growth and productivity of individuals and organizations.
The Kingdom of Saudi Arabia is going through a great and unprecedented global movement in various economic, cultural, technical and living sectors in order to achieve its ambitious vision «Saudi Vision 2030», which has resulted in the generation of many jobs for several fields and specializations.
Since the launch of 'Emdad Al Khebrat' in 2014, our main goal has been to support our partners and customers in the public and private sectors by providing quality services and integrated solutions and developing them continuously to keep pace with the best local and international standards and practices in our fields of business to contribute directly to the improvement and development of outputs that exceed expectations, and for our belief The full importance of human capital as the cornerstone of success and the main driver of achievement.
Our ambitions in 'Experience Supply' are limitless, and we are always working to innovate and develop solutions and services that meet the needs of various sectors, so that the company is a tributary and supportive of the development and facilitation of the work of our partners and customers.
Our client from the semi-government sector, a renown digital solutions provider is looking for a seasoned candidate for the role of Business Operations Manager.
Experience and Skills:
Requirements: