Guest Relations Agent - Eastern Province, المملكة العربية السعودية - Accor Hotels

وصف

JOB DESCRIPTION
Company Description
Sofitel Al Khobar The Corniche
French luxury and local cuisine in the world's most exciting city
The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture.

Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre.

By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS'
Job Description

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

Respond to guests needs and anticipate their unstated ones

Expect and react promptly to guests requirements and inquires

Actively listen and resolve guests complaints

Oversee and coordinate all arrivals and departures of special guests (VIPs)

Coordinate and manage communication between guests and staff

Promote all amenities, conveniences and programs offered
Qualifications
Proficiency in English (verbal and written), a second language an asset.
Previous customer-related experience preferred.
Strong interpersonal and problem-solving abilities.
Highly responsible & reliable.
Ability to work well under pressure in a fast-paced environment

Desired Candidate Profile

Education:
Bachelor of Hotel Management(Hotel Management)


Gender:
nm


Nationality:
Any Nationality