Program Manager - Riyadh, المملكة العربية السعودية - Payfort Saudi Closed JSC

وصف

Amazon Payment Services (APS) is regional expert in payments processing technology and solutions across major markets in the GCC, operating in the UAE, Saudi Arabia, Egypt, Lebanon, Jordan, Oman, Kuwait, and Qatar.

We design and develop our services to make it as easy as possible for businesses to process and manage online payments with our simple, secure, and innovative payment solutions.

Key job responsibilities
Program Manager Payment Operations provides sellers the support they need to be successful at Amazon. Supports a wide range of technology platforms across several countries.

The ops manager generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

Manage real-time support, communication, escalation, reporting, and root cause analysis of software outage events that impact the Amazon selling experience.

Deliver timely, accurate and professional technical support and information to all key stakeholders around the world including both business and technical audiences.

Manage merchant on-boarding operations to simplify merchants on boarding experience in collaboration with APS's Business & Account management teams.

Responsible for the day-to-day operations & set up mechanisms/processes to monitor payment success rates 24x7 across banks, partners, merchants and improve the same through operational excellence.

Become SME (subject matter expert) for existing payments technologies as well as new technologies as they emerge.

We are open to hiring candidates to work out of one of the following locations:

Riyadh, SAU

BASIC QUALIFICATIONS

• Bachelor's Degree in relevant field
• 5+ years of payments experience
• Proven understanding of banking & payment operations, tools and technologies.
• Strong knowledge of processor connectivity (MPGS, CyberSource), PSPs, Payment methods, acquiring banks, MSO setup, MID configurations, Settlement cycle etc.
• Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Good communication and interpersonal skills

PREFERRED QUALIFICATIONS

• SQL Proficiency
• Arabic speaking