Store Manager - Riyadh - confidential

    confidential
    confidential Riyadh

    منذ أسبوع

    الإدارة العليا/ الاستشارات
    وصف

    وصف الوظيفة

    مدير المطعم هو المسؤول الرئيسي عن إدارة العمليات اليومية لمتجر الطعام، وضمان تقديم خدمة عملاء ممتازة وتحقيق أهداف المبيعات. يعتبر هذا الدور مهامًا قيادية قوية وقدرة على التعامل مع فريق العمل بفعالية.

    المسؤوليات:

    1. إدارة العمليات اليومية للمتجر وضمان سير العمل بسلاسة.
    2. تدريب وتوجيه الموظفين الجدد وتعزيز أدائهم.
    3. تحقيق أهداف المبيعات الشهرية والسنوية من خلال استراتيجيات تسويقية فعالة.
    4. تقديم خدمة عملاء ممتازة والحفاظ على رضا العملاء.
    5. تحليل بيانات المبيعات وتقديم تقارير دورية للإدارة.
    6. إدارة المخزون وضمان توفر المنتجات المطلوبة بسرعة.
    7. تنفيذ استراتيجيات تسويقية لزيادة الوعي بالعلامة التجارية.
    8. التعامل مع الشكاوى وحل المشكلات بشكل احترافي وفعال.

    المرشح المثالي:

    1. خبرة سابقة لا تقل عن سنتين في إدارة المتاجر أو مجال مشابه.
    2. مهارات قيادية قوية وقدرة على تحفيز الفريق وتعزيز أدائهم.
    3. قدرة على تحليل البيانات واتخاذ القرارات بناءً على المعلومات.
    4. مهارات تواصل ممتازة مع العملاء والموظفين.
    5. قدرة على العمل تحت الضغط وإدارة الوقت بفعالية.
    6. التكيف مع بيئة العمل المتغيرة.
    7. فهم جيد لممارسات خدمة العملاء.
    8. التوجه نحو تحقيق النتائج.
    9. القدرة على التعامل مع الشكاوى بشكل احترافي.
    الحواجز:
    • الضغوط الاقتصادية المنخفضة.
    • المنافسة الحادة في السوق.
    • التفاوت بين مراكز التسويق والتجارة.
    الإنجازات:
    • تحسين حصة السوق بشكل كبير.
    • تعزيز كفاءة عمليات التسويق.
    • تحسين تجربة العملاء.
    خصائص الشخصية:
    • القيادة البناءة والتفاني.
    • قدرة على التعاون والتواصل effective.
    • العمل في بيئة مهنية ديناميكية.
    المهارات الأساسية:
    • المهارات الإدارية: القيادة الخبيرة، التخطيط، إدارة الوقت.
    • مهارات التواصل: التواصل الفعال، التحليل الاستراتيجي.
    • المهارات المهنية: اطلاع شامل على التقنيات الحديثة.

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