Manager - Elite Program - Riyadh, المملكة العربية السعودية - Bupa Arabia

    Bupa Arabia background
    وصف
    • Manage members' experience with the relevant functions to ensure that services are delivered end to end for the members in every touch point of their journey on a timely manner and being the main point of contact including off-site customer interaction.
    • Collaborate with cross functional service leaders to customize healthcare services according to the healthcare needs of the targeted population.
    • Advise accurate and useful information to the members and their families on medical information or specific Bupa services.
    • Direct the members and refer them to appropriate department for assistance i.e. to ensure that they will be receiving a high level of quality in medical services.
    • Support the understanding of customer and consumer segmentation to offer breakthrough personalized care