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- Telephones - Assist with answering telephones within three rings for the Sales Office and directing calls appropriately.
- Leads - Assist the Sales team by monitoring all lead sources and distributing leads to the appropriate Sales Executive.
- Prepare reports.
- Assist in maintaining an accurate client database in Opera and adherence to all Accor and Fairmont standards.
- Coordinate with reservations, revenue, and the front office to ensure proper guest service is offered. Follow up on requests, enter rooming lists, and update accurate information in the system.
- Provide administrative support to the Sales Team, including merging letters of agreement and distribution of all event orders and resumes.
- Participate in hotel and sales training programs when applicable.
- Maintain current sales and promotion literature.
- Provide support to Specialists in Sales as appropriate.
- Train in all Specialist tasks to assist as necessary and assist in training peers on job duties to develop a strong cross-trained team.
- Attend meetings, take minutes, and draft notes as required.
- Have a complete knowledge of hotel services and accommodations.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Ensure prompt and courteous service is extended to internal and external customers.
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
- Maintain high standards of personal appearance and grooming, adhering to the proper dress code.
- Preparing Contract drafts & ensuring that it is updated with new inquiries (Rates, OPT, Supplements, etc).
- Create Ramadan and Hajj sheets and share them with all concerned to ensure a clear view of the situation.
- Create the blocks according to contracts.
- Follow up payment & rooming lists.
- Create the GNS for each group & communicate it with the concerned departments.
- Communicate any extra charges with the TA & ensure that it has been finalized on the OPT.
- Communicate with finance for pending payments.
- Update the Opera system on a daily basis (check rates and inventory).
- Communicate with revenue for updated rates & availability.
- Checking the group's PMs closing according to the contracts.
- Handling Group operations with the FO and F&B teams.
- Updating agents' profiles in the system (delete duplicate profiles).
- After-sales calls to ensure everything is in order with the agent.
- Weekly report for the group's production (Rev, RN).
- Contact new leads for regular Markets.
- ISR communication and business handling.
- Other duties as assigned.
- One year of experience in the Opera system is required.
- Computer literate in Microsoft Office applications and or relevant computer applications required.
- University/College degree in a related discipline is required.
- Excellent communication skills, both written and verbal, required.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Flexibility in working hours.
Sales Operation Specialist - Mecca, المملكة العربية السعودية - FAIRMONT
وصف
Job Description
Reporting to the Group Director of Sales, responsibilities and essential job functions include but are not limited to the following:
Qualifications
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.