Operation Manager - Riyadh, المملكة العربية السعودية - DB Engineering & Consulting GmbH

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Job description

For this bid we are seeking a Station Operation ManagerDeutsche Bahn's expertise is in high demand all around the world. As a leading engineering and consulting company in the rail sector, DB Engineering & Consulting offers that knowledge – starting with an idea and continuing all the way to operations. We advise our customers in Germany and around the globe, develop technically sophisticated and customized infrastructure, mobility and transport solutions. With sustainable concepts, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. ​Since 1966, DB Engineering & Consulting has implemented thousands of projects of any size and complexity in over 100 countries. About 5,000 employees from 84 nations are currently realizing the projects of our customers with professional knowledge and intercultural experience. Responsibilities:

Overview the contractors' management of the passenger stations incl. Platform management (e.g., crowd management), station staffing

Development and execution of knowledge transfer for all station operation related disciplines

Management of all aspects of station facilities including but not limited to customer service, cleanliness, security, and passenger amenities

Ensure a seamless and pleasant experience for passengers at all stations and at all times

Oversee the daily operations of stations, ensuring high levels of customer satisfaction

Supervise station staff, including customer service representatives, security personnel, and cleaning crews

Implement customer service standards and training programs for station employees

Monitor station cleanliness, maintenance, and safety protocols

Coordinate with vendors for station amenities, services, and retail spaces

Address customer complaints, feedback, and inquiries to enhance passenger experience

Collaborate with marketing teams for station branding and promotional activities

Ensure stations comply with accessibility standards and regulations

Report contractors' compliance with the station operation plans

Propose amendments of plans where necessary

Report reactions and measures taken by contractors in abnormal operation situations

Qualifications:
Project management skillsRailway Operation background (passenger highspeed or long distance intercity)Min. academic degree: B.Sc. EngineeringMin. 10 years in the rail IndustryMin. 5 years in leadership position Min. 10 years in a similar positionInternational experience, preference GCCEnglish (fluent), Arabic (preferred), German (preferred)