Service Excellence Specialist - Riyadh, Riyadh, Saudi Arabia
منذ 4 أسابيع
Job summary
The service excellence specialist ensures that customer service operations are enabled through clear processes system workflows and operational playbooks.Responsibilities
- Translate approved process into operational procedures and SOPs- Maintain and optimize CRM and ticketing workflows
- Support contact center governance and service standardization
- Coordinate with IT Operations Risk and Audit on CX execution requirements
- Identify process gaps and recommend operational improvements
- Support frontline back-office teams through clear documentationand playbooks
وصف الوظيفة
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وظائف مماثلة
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