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    Sales Support Executive - Johannesburg, المملكة العربية السعودية - Givaudan

    Givaudan
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    دوام كامل
    وصف

    Administrative Tasks:

    • Maintain accurate and up-to-date customer records and sales documentation.
    • Coordination and execution on sample receipt & delivery courier
    • Manage and update the customer project system
    • Follow through on essential tasks and actions from the Key Account Manager's customer meetings.
    • You will be the backup and admin for the Key Account Manager.
    • You will be liaising with the relevant persons to ensure that any actions required are taken and then followed through to completion.
    • You will be liaising with inter departments Regulatory, Customer Care, Technical, Pricing team and system Power-users on a daily basis to action the tasks.
    • You will Maintain and Update the Customer portfolio database
    • Management and submission of key documentation for the customer within the internal systems
    • Become the Key/super user of Givaudan systems
    • Follow up on and update projects & general requests
    • Track credit management queries
    • Assist with compiling and submitting the Forecast information from the customer

    Sales Support:

    • Assist in submitting and preparing monthly sales reports
    • Coordinate with internal teams to ensure timely and accurate order processing.
    • Monitor and report on sales performance metrics.
    • Contribute to the development of sales team
    • You will participate in flavour training and tasting sessions.
    • You will be responsible for project management, pricing, data management and general commercial responsibilities.
    • Therefore, systematic, organized and conscientious abilities are essential.
    • Manage customer queries and internal coordination with multi-functional teams both locally & globally.
    • Ability to work both independently and proactively are key.

    Pricing:

    • Pricing co-ordination with the Givaudan pricing teams regional
    • Update customer price lists and respond to price queries & quotation requests
    • Responsible for the maintenance of all pricing files according to portfolio

    Customer Engagement:

    • Assist in managing and maintaining relationships with customers
    • Respond to customer inquiries promptly and professionally.
    • Provide exceptional customer service and act as a liaison between customer/Key Account Manager and the teams within the business
    • Management, initiation and tracking on customer projects via Givaudan Project system
    • Responsible for communication and co-ordination on the project to the customer teams and internal teams
    • Manage customer project sample requests from Sampling and coordinate with the Technical teams


    You?

    • Are you someone who wants to grow and shape your world? Who excels being in a culture where you are part of a creative team environment? Who wants to collaborate with teams who are as passionate as you are? Then join us and impact your world.

    Your professional profile includes:

    • Diploma/Degree and 5 years working experience in a similar role
    • Advanced level of Excel certificate to be provided upon request
    • Experience in customer relationship management
    • Good project management capability
    • Exposure working in an international/multinational company
    • Experience working in a matrix organisation and with remote teams
    • Good communication and business writing skills

    Other Skills:

    • Attention to detail
    • Self-starter and displays initiative
    • Computer literacy
    • Good communication and interpersonal skills
    • Time Management skills
    • Ability to work under pressure
    • Good interpersonal skills
    • Organisational skills
    • Communication skills
    • Good elocution and presenting skills
    • Finance knowledge appreciated but not mandatory
    • Experience in an import-export environment appreciated

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