Senior Product Manager - Riyadh, المملكة العربية السعودية - Tamara

وصف

About Us

Founded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We partner with thousands of merchants, from leading global and regional brands such as SHEIN, Jarir, Noon, IKEA, and H&M to small and medium businesses. Our rapid growth has resulted in success as we mark our Unicorn status. It's exciting, and this is just the beginning. It's more than a place to work; together, we are a customer-focused community, changing people's lives whilst achieving business results.

Your role

We're seeking a Senior Product Manager to join our Consumer Platforms team in our Checkout Squad.

As a Senior Product Manager you will be crucial in improving the purchase and transaction experience at Tamara by helping the Checkout Squad grow more efficiently and stay on target.

Drawing on your proficiency in building previous customer experiences and preferably in FinTech space, you will be responsible for building faster, innovative, scalable and personalized app workflows to create unique experiences only Tamara can provide.

With a proven track record of managing cross-functional teams you will collaborate with a diverse ecosystem of talented engineers, designers, analysts, product managers in your team and outside, and leaders across Tamara to leverage system design, create technical solutions, dive deep into complex problems and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your Responsibilities

• Building and enhancing customer communications through various channels, related to checkout online or In Store
• Build creative and innovative transaction experiences to increase customer satisfaction and happiness
• Collaborate with merchant partnership teams to understand merchant goals and pain points, incorporate them while preparing product roadmap, integration SOPs and product marketing activities
• Help build Checkout product's vision, strategy and roadmap working closely with the Checkout Product Lead
• Improve metrics such as conversion rate, acceptance rate through personalisation, incentivisation and deeper understanding of customer behavior
• Define, prioritize and groom the product backlog, create actionable user stories and epics that are clearly visible for your development team
• Design, execute and iterate A/B tests with our data teams to validate and iterate product increments demonstrating value to our customer and business
• Define, drive and own quarterly, yearly goals of your team
  
  

Your expertise

• You have 3-5 years of hands-on experience working on customer experience related fields or product squads
• Experience working with scaled mobile applications - Android and iOS and managing product releases
• You're customer obsessed and have successful experience working in fast-paced consumer-focused (B2C or B2B2C) environments
• Experience working in an omni-channel product context is a plus. This role involves deep discussions with the engineers and merchants hence technical depth in API integration, money movement or FinTech domain would be preferred
• Exceptional written and oral communication skills and ability to effectively collaborate and influence a diverse group of technical and non-technical stakeholders including other functional leaders
• Hands-on experience in building and iterating products using Agile methodologies in a distributed product organization
• There could be short amount of travel involved (up to 10%) to meet other teams and merchants in the region
  
  

Join the revolution

Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated.

We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We're creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for.

All qualified individuals are encouraged to apply.