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This is a remoteposition.

THEROLE

We are looking for a full-timeCustomer Service Excel Expert who is a Superstar that worksautonomously in partnering with clients - pre and after careservice covering onboarding, training, after care support;improving and maintaining the Ultimate Sourcing Sheet (USS); anddeveloping strategic objectives through planning and, monitoringand appraising job results.

We operatea range of services to support our customers in running eCommercestores, selling on the Amazon marketplace. We have two coreproducts, one a lead service that provides information on where tofind a product that you can buy low, resell high, for a profit onthe Amazon marketplace. The second service is a recruitment andtraining service for virtual assistants to work within other Amazonseller s businesses.

Over the last year, wehave nearly doubled our headcount over the previous six months, andthis shows no signs of slowing down as we expand into the USAmarket.

All our content, services andproducts are educational based around training and supporting ourclients in selling on the Amazon marketplaces which is separate tothis.

The duties and responsibilitiesinclude, but not limited to:

KEY RESULTAREA #1 USS Mastery

Display full knowledgeof the product and continuously finding opportunities to developits features and usage

• Improve functionality of theUSS
  
• Perform day to day USS supportrequirements
  
• Complete the Document Control andother documentationrequirements
  
• Performance Metrics: Completedocumentation, No. of completed featureenhancements
  

KEY RESULT AREA #2 AccountManagement

• Build partnership and rapport withclients through various communication medium e.g chat, email,social media
  
• Conduct client call to gatherfeedback on the company s product and service
  
• Onboard new clients and provideafter-care technical support
  
• Respond and resolve customerconcerns andcomplaints
  
• Performance Metrics: No. ofonboarded clients, Compliance to SLA, Response time, No. ofResolved case
  

KEY RESULT AREA #3 ProjectManagement

• Handle end to end projectinterface
  
• Create and implement plans andreview projectsresults
  
• Develop and improve project systemsand strategies
  
• Performance Metrics: Projecttimelines, Milestones
  

THE REQUIREDCOMPETENCIES

• Bachelor s Degree in ComputerScience/IT/Finance or any-related course from a reputableuniversity
  
• At least 2 years in a customerservice support role
  
• At least 2 years in-depth experiencein Excel sheet usage
  
• Preferably from a service-basedbackground
  

TECHNICALKNOW-HOW

• Customer Support Service
  
• Above Average Excel sheetskills
  
• Analytical and Problem-Solvingskills
  
• ProjectManagement
  

SOFTSKILLS

• Communication Skills; fluent inEnglish (essential) spoken andwritten
  
• BusinessAcumen
  
• Analytical and Problem-SolvingSkills
  
• Teamwork/InterpersonalSkills
  

TECHNOLOGYSKILLS

• Excel
  
• MS OfficeSuite
  
• GoogleSuite
  
• Communication Media - Slack,WhatsApp, Facebook Messenger, Skype, Zoom,
  
• Project Management Tools Trello,Asana
  

OTHERSKILLS

• Strong attention todetails
  
• Results-driven andProactive
  
• Willingness to perform variousfunctions
  
• With a high regard for Integrity,Excellence, Continuous Learning, Teamwork, and CreativeThinking/Innovation
  
• Comfortable working in a fast-pacedand digitally centricenvironment
  

THE REQUIREDTOOLS

• Desktop/laptop
  
• Computer specs:
  
• Processor - i5 orhigher
  
• RAM - 8 GB orhigher
  
• A fast and stable internetconnection (at least 15 MBPS) and with a back-up internet (egpocket wifi)
  
• Noise-cancelingheadphones
  
• Webcamera
  
• Skype for videocalls
  
• Quiet and professionalworkstation
  

THEOFFER

• Full-timecareer
  
• Opportunity to learn differentfacets of the e-commerceoperations
  
• Career advancementopportunities
  
• Monthly salary: Php 25,000.00 net,payable twice a month
  
• Flexible work schedule (8 hours/day;5 days/week Monday -Friday)
  
• Incentive (as pereligibility)
  
• Monthly Internet Subsidy of Php1,000 upon hiring
  
• Onboarding Tools (headset andcamera) 3 months afterhiring
  
• PaidTrainings
  
• Paid Holidays
  
• Personal Days/Leave
  
• 13th-monthbonus
  

HOW TO APPLY

Kindly click on the "I'minterested" button toapply.