Call Center Representative - Jeddah, المملكة العربية السعودية - Talent Pal

وصف

JobDescription

• Take customer calls andprovide accurate satisfactory answers to their queries andconcerns
• Deescalate situations involvingdissatisfied customers offering patient assistance andsupport
• Call clients and customers to informthem about the companys new products services andpolicies
• Guide callers through troubleshootingnavigating the company site or using the products orservices
• Review customer or client accountsproviding updates and information about billing shipping warrantiesand other account items
• Collaborate with othercall center professionals to improve customer service
• Help to train new employees and inform them about thecompanys customer management policies

Skills

• Strong communicationboth written and verbal
• Great active listeningskills
• Exceptional interpersonal and rapportbuilding skills
• A patient and empatheticattitude
• Strong time management andorganizational skills
• Adaptability andflexibility
• Comfortable

working infastpaced environments

• Troubleshooting skills either basic or advanced dependingon the role and industry
• Computerliteracy
• Phone skills including familiaritywith complex or multiline phone systems
• Indepth knowledge of a companys products and/orservices
• Expertise in the customer servicearea they focus in such as accounts sales technical support oranother area
• Ability to speak multiplelanguages especially those common among callers